Forecasting and Resource Optimization Specialist

2 tygodni temu


Warszawa, Mazovia, Polska BOLT Pełny etat
About the Role

As a Senior Forecasting & Capacity Planning Analyst, you will develop and refine statistical models to predict contact volume, AHT, customer trends, and engagement metrics across short-, mid-, and long-term horizons, ensuring alignment with business strategies.

You will enhance forecasting methodologies to adapt to dynamic business needs and increase the accuracy of predictions. Analyze forecasting performance, interval-level data, and trends to identify factors affecting contact rates and volumes, providing actionable insights to optimize planning and decision-making.



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