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Lead Customer Experience Specialist

4 tygodni temu

Katowice, Silesia, Polska TN Poland Pełny etat
Lead Customer Experience Specialist, KatowiceClient:Location:Job Category:

Other

EU work permit required:

Yes

Job Reference:

ee5f7795bbe3

Job Views:

3

Posted:

24.03.2025

Expiry Date:

08.05.2025

Job Description:

Your responsibilities:

  1. validating and booking customer orders while ensuring accurate processing,
  2. overseeing order fulfillment and coordinating with internal teams,
  3. providing proactive updates and addressing customer inquiries,
  4. handling physical and financial claims with proper documentation,
  5. identifying and supporting process improvement initiatives.

Our requirements:

  1. business fluent in written and spoken English,
  2. 4+ years Customer Support and/or equivalent in supply chain / order management / order to cash related experience,
  3. experience with CRM/ERP system business processes,
  4. high level of MS office skills (Excel, Word, Outlook, PowerPoint),
  5. high level of customer orientation.

What we offer:

  1. employment on a temporary employment contract for about 6 months,
  2. excellent development opportunities through everyday cooperation with experienced professionals,
  3. work in an interesting, international environment,
  4. convenient location in the Katowice city center.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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