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Senior Product

4 tygodni temu


Kraków, Lesser Poland TN Poland Pełny etat

Job Title: Product Technology Consultant

Description:

We are seeking a highly skilled Product Technology Consultant to join our Product Solution Delivery team. As a key member of this team, you will be responsible for consulting with our agency customers on product upgrades, implementation, and technology integrations.

Key Responsibilities:
  • Provide training and support to customers across EMEA, including prospect, conversion, and existing customers.
  • Manage IT consulting services and ensure timely delivery of projects.
  • Collaborate with user groups to identify and implement new information systems or integrate existing systems.
  • Coordinate the acquisition and installation of hardware, software, databases, and peripherals that meet client needs.
  • Lead customer-driven initiatives by supporting product demos, evaluation, testing, configuration, rollout, and adoption.
  • Consult with customers on best practices for Sabre solutions and map these solutions to drive differentiated value and optimal performance.
  • Advocate for customers regarding complex technical issues affecting the implementation, operation, and utilization of Sabre products.
  • Partner with internal teams to propose changes in solutions that increase efficiency or adoption by customers.
  • Showcase Sabre products and APIs that align with customer needs through technical presentations, product demonstrations, and workshops.
  • Work closely with customer development teams to integrate Sabre's products into their technology stack.
Requirements:
  • Minimum 3 years of relevant work experience.
  • Bachelor's degree.
  • Strong technical skills, including system analysis and development, process analysis, design, and re-engineering.
  • Deep understanding of the travel industry and ecosystem.
  • Proficient knowledge of Sabre products.
  • Excellent communication and customer service skills.
  • Familiarity with mid/back office tools and corporate/leisure online booking tools.
  • Ability to analyze and troubleshoot.
  • Attention to detail and ability to multi-task.
  • Experience in an Online Travel Agency or eCommerce business environment.
  • Knowledge of NDC and languages such as English, Italian, French, German, or Spanish is preferred.