Senior OTC Collections Analyst with Russian, Warszawa
3 tygodni temu
We are seeking a Senior Collections Portfolio Analyst to join our team in Warsaw. As a key member of our collections team, you will be responsible for managing cash collections in a high-volume environment, ensuring compliance with corporate collection and credit policies.
The ideal candidate will have a strong background in business-to-business collections, excellent communication skills, and experience working with ERP systems, particularly SAP. Fluency in English and Russian is required.
Key Responsibilities- Review customer status and initiate collection activities based on corporate policies and procedures.
- Respond to inquiries from internal and external customers in accordance with specified service level agreements.
- Identify and resolve disputes according to company standards.
- Negotiate payment schedules with management approval.
- Enter and maintain detailed conversation notes for all customer accounts.
- Perform account maintenance when necessary or instructed (refunds, credits, write-offs, etc.).
- Maintain data integrity at all times.
- Provide weekly and monthly reports and analysis of portfolio for management.
- Generate reports for month-end close activities.
- Partner closely with the Collections Supervisor to identify and escalate delinquent accounts that pose a revenue risk.
- Ensure SOX controls are operating effectively and evidence timely, and provide support for all audit and SOX-related requests from internal and external auditors.
- Contract of employment.
- Hybrid work model with flexible working hours.
- Free access to Max.
- Comprehensive benefit package, including private medical healthcare, life insurance, and a cafeteria plan.
- Work-life balance initiatives, such as a wellbeing platform, yoga, massages, and educational webinars.
- Training and development opportunities, including sharing the cost of English lessons and employee resource groups.
- Casual dress code and parking space available for booking.
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