Senior OTC Collections Analyst with Russian, Warszawa

3 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
About the Role

We are seeking a Senior Collections Portfolio Analyst to join our team in Warsaw. As a key member of our collections team, you will be responsible for managing cash collections in a high-volume environment, ensuring compliance with corporate collection and credit policies.

The ideal candidate will have a strong background in business-to-business collections, excellent communication skills, and experience working with ERP systems, particularly SAP. Fluency in English and Russian is required.

Key Responsibilities
  • Review customer status and initiate collection activities based on corporate policies and procedures.
  • Respond to inquiries from internal and external customers in accordance with specified service level agreements.
  • Identify and resolve disputes according to company standards.
  • Negotiate payment schedules with management approval.
  • Enter and maintain detailed conversation notes for all customer accounts.
  • Perform account maintenance when necessary or instructed (refunds, credits, write-offs, etc.).
  • Maintain data integrity at all times.
  • Provide weekly and monthly reports and analysis of portfolio for management.
  • Generate reports for month-end close activities.
  • Partner closely with the Collections Supervisor to identify and escalate delinquent accounts that pose a revenue risk.
  • Ensure SOX controls are operating effectively and evidence timely, and provide support for all audit and SOX-related requests from internal and external auditors.
What We Offer
  • Contract of employment.
  • Hybrid work model with flexible working hours.
  • Free access to Max.
  • Comprehensive benefit package, including private medical healthcare, life insurance, and a cafeteria plan.
  • Work-life balance initiatives, such as a wellbeing platform, yoga, massages, and educational webinars.
  • Training and development opportunities, including sharing the cost of English lessons and employee resource groups.
  • Casual dress code and parking space available for booking.

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