Regional Service Delivery Manager

3 tygodni temu


Katowice, Silesia, Polska TN Poland Pełny etat
Job TitleRegional Service Delivery Manager, KatowiceAbout the Role

We are seeking a highly skilled Regional Service Delivery Manager to oversee the delivery of services to clients or end-users. The successful candidate will be responsible for ensuring that all service requirements are met effectively and efficiently.

Key Responsibilities
  • Service Delivery Management:
    • Deliver AI Research services to clients according to agreed service levels.
    • Monitor and manage performance, adjusting as needed to meet targets and service levels.
  • Performance Monitoring:
    • Track key performance indicators (KPIs) and service level agreements (SLAs) to ensure services meet expected standards.
    • Address performance issues or gaps and develop corrective actions to improve results.
  • Customer Relationship:
    • Act as primary point of contact for clients regarding service issues, escalations, and requests.
    • Ensure customer satisfaction by resolving issues quickly and maintaining clear communication.
    • Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions.
  • Team Management:
    • Lead and coordinate the team responsible for service delivery, ensuring well-defined roles and responsibilities.
    • Provide support and guidance to team members to improve their performance and productivity.
    • Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes.
  • Security and Compliance:
    • Identify potential risks to service delivery and develop mitigation plans.
    • Ensure that the service delivery process is flexible enough to address unforeseen challenges.
    • Ensure all service delivery processes align with zero-trust security principles and industry compliance standards.
  • Reporting and Analysis:
    • Prepare and present reports on service performance, issues, and resolutions to senior management or stakeholders.
    • Analyze trends in service delivery, customer feedback, and operational performance to drive decision-making.
    • Identify areas where service delivery can be improved and implement new processes, tools, or strategies.
    • Ensure that service delivery processes are continuously reviewed and refined for efficiency and effectiveness.
    Requirements
    • Proven experience in service delivery management within the AI or Software services industry, with a focus on regional scale operations.
    • Strong understanding of Prompt Engineering, AI fundamentals, and LLMs.
    • Proficient in customizing Service Delivery frameworks and best practices, including the ability to tailor processes, report and manage Service Deliverables, identify risk early, develop mitigation strategies, and address roadblocks to maintain program momentum.
    • Demonstrated success in managing customer satisfaction and service excellence in a high-tech environment.
    • Strong leadership abilities with experience in coordinating and orchestrating complex service delivery projects involving multiple stakeholders.
    • Excellent communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.


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