Junior IT Support

2 tygodni temu


Warszawa, Mazovia, Polska HCLTech Pełny etat

We are looking for a Junior IT supporter who will be delivering onsite IT support & services to all users of our client in Warsaw, Poland. The client's location is in Warsaw, Poland.

The Junior IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.

The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handled in a global setup and there is close collaboration with ServiceDesk and other on-site support teams across the globe.

Responsibilities
  • Perform the On-Site IT services and support (walk-in and on-site support)
  • Support the local IT infrastructure
  • Collaborate and engage with different business teams on IT related matters
  • Provide user training and onboarding
  • Support meeting rooms and AV equipment
  • Support end-user equipment as per client's standards
  • Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
  • Perform visits to remote/ dispatched sites when applicable
  • Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries
  • Maintain inventory of equipment
  • Record all support incidents in Service-Now and work towards achieving the response and resolution KPIs
  • Keep aging incidents under check
  • Provide reports of open incidents and actions being taken to resolve those incidents.
Experience / Education

Junior: Minimum a Degree in IT/Computer Science or within a relevant field and minimum of 1-2 years of IT support related experience is required.

  • Fluent in oral and written Polish and English
  • Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided)
  • Experience with ITSM tools like ServiceNow and ticket handling
  • Good technical knowledge in Microsoft, Windows 10, 0365 environment, hardware; infrastructure, and IOS devices
  • If possible, experience with AV (audio/visual) equipment support (e.g. meeting rooms, videoconferencing, MS Teams)
  • Previous experience working in a 24/7 organization & willingness to travel on a regular basis
  • Knowledge of agile working method and maybe experience with KANBAN board method
Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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