IT Support

4 dni temu


Warszawa, Mazovia, Polska Thrive IT Systems Pełny etat

Direct message the job poster from Thrive IT Systems

Director of Talent Acquisition @ Thrive IT Systems Ltd | SRM360 Consulting | Global Staffing & Recruitment Expert.

Language: English and German (B2 level minimum) – Both mandatory

Job Description

Crossskilled resources enabling monitoring and SOP based support across all workstreams. The team will retain end to end ticket ownership drive First Line Resolution.

Key Responsibilities:

  • Experience in ensuring the setup and deployment of devices to end users including configuration and initial setup
  • Experience in managing operating system configurations and applying necessary patches to ensure security and functionality
  • Experience in device OS Management ensuring devices are ready for use by end users
  • Experience in updates to BIOS and firmware to maintain device security and performance
  • Experience in conducting tests to ensure that hardware and software components work together seamlessly
  • Experience in overseeing the Citrix environment including the setup and maintenance of virtual desktops and applications to ensure they are accessible and functional for end users

Requirements:

  • Minimum 2 years of relevant experience working as End User services
  • Should have strong verbal written communication and interpersonal skills
  • Strong knowledge of device and OS management application packaging and distribution
  • Experience with hardware lifecycle management and onsite support services
  • Proficiency in Active Directory management
  • Familiarity with Citrix Workplace and application virtualization
  • Excellent problem-solving and communication skills
  • Ability to work collaboratively with various departments and stakeholders
  • Strong problem-solving skills

Certifications:

  • ITIL Foundation Certified

Evaluation Criteria:

  • Prior experience in End user services service operation processes
  • Knowledge of ITIL best practices
  • Client facing role and collaboration

Skills

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
  • IT Services and IT Consulting
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