IT Support Specialist

6 dni temu


Warszawa, Mazovia, Polska WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etat

**Job Overview:**

At WIPRO IT SERVICES POLAND Sp. z o.o., we are seeking a highly skilled IT Support Specialist to join our team. As a Service Desk Analyst with English and French, you will be responsible for providing first and second-level IT support to multiple customers via various communication channels.

**Key Responsibilities:**

  • Diagnose and troubleshoot hardware, software, and network issues in Windows, macOS, and Linux environments.
  • Escalate complex issues to higher-level support teams as needed and ensure timely resolution of incidents and service requests.
  • Log, track, and manage tickets in the IT Service Management tool, maintaining accurate documentation of issues and resolutions.

**Requirements and Qualifications:

  • 6 months - 3 years of experience in a service desk or technical support role.
  • Fluency in French on at least B2 level and English on at least B2 level.
  • Strong troubleshooting skills and knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
  • Familiarity with Active Directory, Office 365, and remote desktop tools.
  • Excellent verbal and written communication skills, with a strong customer service orientation and problem-solving mindset.

**Benefits Package:**

  • Competitive compensation package including sharing of sports activities costs, private medical care, life insurance, and flexible working time.
  • Opportunities for professional growth and development, including training and certification programs.
  • A supportive and inclusive work environment with opportunities for employee referral and redeployment packages.

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