ServiceNow Backend Developer and ITSM Specialist

2 tygodni temu


Warszawa, Mazovia, Polska E Polska IT Support Sp. z o.o. Pełny etat

**Job Description:**

E Polska IT Support Sp. z o.o. is seeking an experienced ServiceNow Backend Developer and ITSM Specialist to join our team.

The ideal candidate will have a strong background in ServiceNow configuration and development, with a focus on backend development and ITSM modules. The role will involve designing and implementing custom solutions, analyzing requirements, and developing customized solutions.

Key Responsibilities:

  • Design and implement custom solutions in ServiceNow backend related to platform tables and ITSM modules.
  • Analyze and improve Incident, Problem, and Change processes.
  • Connect external data sources with ServiceNow for seamless information transfer.
  • Implement new ServiceNow technologies, including AI functions (Now Assist, Task Intelligence) and DevOps Change Velocity.
  • Test backend solutions to ensure reliability and compliance with requirements.
  • Create technical documentation and training materials for users and administrators.

Required Skills and Qualifications:

  • Fluent knowledge of English is required. The job is in an international environment where English is essential for daily communication.
  • Good knowledge of Polish.
  • Bachelor's degree in Computer Science, Software Engineering, or a related field is advantageous.
  • Minimum 3 years' experience with ServiceNow configuration and development.
  • Proven experience in ServiceNow backend development focusing on mentioned modules.
  • Mandatory certifications: ServiceNow 'Administration Fundamentals,' 'Certified Systems Administrator,' and 'Implementation Specialist'; 'Certified Application Developer' welcomed.
  • Expertise in JavaScript and ServiceNow-specific languages (GlideScript, Jelly).
  • Knowledge of ServiceNow workflows, business rules, and notifications design and implementation.
  • Experience with Incident (including support channels: live chat, walk-up, callback), Problem, Change in ServiceNow, preferably with new technologies like AI functionalities (Now Assist, Task Intelligence) and DevOps Change Velocity.

Benefits:

  • Cooperation within a B2B contract.
  • Essential tools for the job.
  • Remote work or office-based in Warsaw – your choice. We meet at our headquarters in Essen once every few weeks.


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