ServiceNow Backend Developer and ITSM Specialist
2 tygodni temu
**Job Description:**
E Polska IT Support Sp. z o.o. is seeking an experienced ServiceNow Backend Developer and ITSM Specialist to join our team.
The ideal candidate will have a strong background in ServiceNow configuration and development, with a focus on backend development and ITSM modules. The role will involve designing and implementing custom solutions, analyzing requirements, and developing customized solutions.
Key Responsibilities:
- Design and implement custom solutions in ServiceNow backend related to platform tables and ITSM modules.
- Analyze and improve Incident, Problem, and Change processes.
- Connect external data sources with ServiceNow for seamless information transfer.
- Implement new ServiceNow technologies, including AI functions (Now Assist, Task Intelligence) and DevOps Change Velocity.
- Test backend solutions to ensure reliability and compliance with requirements.
- Create technical documentation and training materials for users and administrators.
Required Skills and Qualifications:
- Fluent knowledge of English is required. The job is in an international environment where English is essential for daily communication.
- Good knowledge of Polish.
- Bachelor's degree in Computer Science, Software Engineering, or a related field is advantageous.
- Minimum 3 years' experience with ServiceNow configuration and development.
- Proven experience in ServiceNow backend development focusing on mentioned modules.
- Mandatory certifications: ServiceNow 'Administration Fundamentals,' 'Certified Systems Administrator,' and 'Implementation Specialist'; 'Certified Application Developer' welcomed.
- Expertise in JavaScript and ServiceNow-specific languages (GlideScript, Jelly).
- Knowledge of ServiceNow workflows, business rules, and notifications design and implementation.
- Experience with Incident (including support channels: live chat, walk-up, callback), Problem, Change in ServiceNow, preferably with new technologies like AI functionalities (Now Assist, Task Intelligence) and DevOps Change Velocity.
Benefits:
- Cooperation within a B2B contract.
- Essential tools for the job.
- Remote work or office-based in Warsaw – your choice. We meet at our headquarters in Essen once every few weeks.
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