IT Support Specialist

2 tygodni temu

Warszawa, Mazovia, Polska Dover Corporation Pełny etat
IT Support Specialist

Location: Warsaw, MZ, PL

Work Arrangement: Onsite

Solaris Laser is part of Markem-Imaje, a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The IT Support Specialist is part of a global team of professionals in the business-critical infrastructure systems and platforms supporting the global Markem-Imaje (MI) business. The IT Support Specialist has to perform the day-to-day activities to ensure availability of the IT services for the users and the production plant. The role owner has to follow the MI IT processes and deal with our outsourcing partner and 3rd party suppliers.

Partnering with IT colleagues in Digital Applications, Dover Information Technology, ICT Security and our strategic Infrastructure Services outsourcing provider and with specific MI teams such as R&D, Supply Chain and Engineering. The IT Support Specialist will ensure that support is provided within the SLAs and OLAs and must collaborate to deliver any project on time.

What you will do:

  • Support users within SLAs, OLAs and KPIs.
  • Work closely with other members of the team and other teams, departments, third-party companies, and Dover's shared services to achieve the optimal service level.
  • Support and help our strategic outsourcing partners on a day-to-day basis.
  • Provide regular feedback to the service delivery manager on supplier, third parties, Dover's Shared services performances with respect to operation of contracted services.
  • Embrace and inspire continuous improvement in systems and process designs within Markem-Imaje and Dover's shared services supporting MI ICT functions.
  • Create documentation, report and processes when missing.
  • Improve and maintain the existing documentation up to date.
  • Where appropriate, escalate major issues to ensure an appropriate level of customer care and support.
  • Ensure availability of the engineering/R&D tools by being proactive on issues, managing alarms/monitoring.
  • Build corrective action plans based on Root Cause Analysis.
  • Follow the ITSM best practice processes.
  • Contribute to ICT infrastructure and strategic technology change projects.
  • Together and in agreement with the Senior Enterprise Solutions Project Manager and the service delivery manager support any planned and unplanned projects based on priorities, with short notice.
  • Ensure that the projects are delivered on time, on budget without impacting system availability.
  • Ensure cross-training with the other team members.

What you need to have:

  • Bachelor's Degree in Information Systems, Computer Science, Information Technology or related field of study.
  • 3+ years of professional IT experience in a substantial IT administration and support role.
  • Knowledge and experience with ITIL.
  • Very good understanding of IT support/infrastructure services in an enterprise environment.
  • Organizational skills paired with a hands-on mentality and independent and autonomous working approach. Identify procedural issues on your own, propose solutions.
  • Proficient interpersonal skills necessary to establish and maintain effective working relationships.
  • Understanding of both current and emerging technologies and supporting best practices.
  • Thorough understanding of hardware/software contractual, licensing and lease agreement concepts.
  • Knowledge of both Windows and Linux operating systems.
  • Experience in supporting manufacturing plants.
  • Basic knowledge of SAP GUI.
  • High level of English and Polish.

What we offer:

  • A great job, highly professional environment, and friendly work culture.
  • Growth opportunities within an international organization.
  • Private Health Care (Medicover).
  • Multisport.
  • Performance based yearly merit increase.
  • Recruitment Referral bonus.
  • Company Social Benefits Fund.
  • Opportunity to join a group life insurance plan.
  • Smart casual dress code.

You'll only be the right candidate if you are aligned to our values and culture:

  • Winning through customers.
  • High ethical standards, openness and trust.
  • Expectations for results.
  • Respect and value people.

If you believe you match our values and have the experience we're looking for, then apply We can't wait to hear from you.

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