Team Leader with German

2 tygodni temu

Kraków, Lesser Poland ENGINEERINGUK Pełny etat

We are seeking a dynamic and motivated individual to join our new team as a Team Leader. As a Team Leader, you will play a crucial role in managing and guiding a team of talented professionals to achieve set goals and objectives. If you thrive in a fast-paced and innovative environment, this is the perfect opportunity for you.

Job title:
Team Leader with German

Job Description:

What you'll be doing:

Important individual tasks:
  • Driving the quality and quantity of outputs from all assigned customer associates.
  • Ensuring customer associates develop the required specialist knowledge, communication requirements, and process knowledge to deliver the best results.
  • Control of deployment times (e.g. duty roster, breaks).
  • Productivity: target achievement regarding operational, project-specific key figures.
Leadership of the customer associates:
  • Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
  • Performance management and maintaining adherence to required standards, processes, and workflows.
  • Follow-up and control of quality assurance.
  • Conducting employee reviews.
Project-related tasks:
  • Maintaining project documentation and the associated tools.
  • Planning and follow-up (reviews) of training courses for customer associates.
  • Organising and implementation of team meetings and briefings.
  • Preparing of required reports and presentations.
Skills you need to succeed:
  • German or French C1+ level is a must.
  • English B2/C1.
  • Customer-oriented thinking and attitude.
  • Excellent organizational and communication skills.
  • Very good analytical and critical thinking.
  • Service-oriented, appreciative, and respectful attitude.
  • Good understanding of relationships and strong relations building skills.
  • Experience in a position of responsibility (Deputy Team Leader / Supervisor role).
  • Availability for 4 weeks of training abroad.
What's in it for you:
  • Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support.
  • An extra day off for voluntary activities close to your heart.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Opportunity to become one of the Internal Trainers.
  • A multinational environment with strong ties to UK business culture.
  • LuxMed medical healthcare and Generali group insurance.
  • Multisport Plus / Classic or MultiKafeteria benefit systems.
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).
Location:
Krakow, Poland

Time Type:
Full time

Contract Type:
Fixed Term (Fixed Term)
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