Technical Support Specialist

2 tygodni temu

Warszawa, Mazovia, Polska CD Projekt Pełny etat
Job Description

As a member of our Technical Support team, you will communicate and share knowledge with both players and workmates, track and prioritize reported issues, and make sure players' needs and concerns are reflected in game updates. You will work together with other teams representing the whole span of the production cycle to improve our games. Wanna join?

Daily responsibilities

  • Communicating with players and offering technical advice by responding to tickets.
  • Creating solutions and guides for players in accordance with CDPR Tech Support standards.
  • Identifying issues, prioritizing, reporting and following up on them using internal and external tools.
  • Propelling team and cross-team efforts to address high-priority issues in optimal ways.
  • Collaborating with other teams, including production, QA, design, programming, PR, legal, and marketing.
  • Researching and obtaining solutions and information.
  • Upholding and sharing CD PROJEKT RED's values.
Qualifications
  • Gamer / interest in games / passion for games - must have.
  • At least 3 years experience in jobs requiring resilience, interpersonal skills, and a helpful attitude, notably in widely defined people-facing services. A part of the experience can be in the form of a proven record of providing help to gamers e.g. as a moderator or MVP on forums, or a class leader in MMO game guilds etc.
  • Excellent communication skills in English including writing (wording, layout, formality level adjustment).
  • Strong teamwork skills.
  • Analytical thinking.
  • Tech savvy.

Nice to have:

  • Being a dedicated gamer in progression-focused, organized gaming.
  • Self-improvement approach within a game/ as a gamer.
  • Knowledge of one or more of the following: French, German, Spanish, Brazilian/Portuguese, Chinese, Eastern European languages.
  • Interest in computer science, modern PC hardware, programming.
  • Experience with customer service tools.
  • Previous experience in modding games.
  • Participation in software testing.

While applying please attach your resume and cover letter in English as one file.
In the cover letter please explain what the term "GG" stands for in one short paragraph.

Additional Information

Working model

  • Office-First: working from the Warsaw studio for a minimum of 10 days per month.

Relocation support

  • Relocation package – flight ticket, company apartment for your first month, relocating your pet, shipping your belongings: it's all covered.
  • Relocation assistance — processing your legalization operations for you, assistance with finding residence, tax settlements - all you need to feel right at home is taken care of.
  • Polish lessons for foreign employees — and for your spouse or partner, too.
  • Paid Leave — from 20 to 26 days of holiday for every team member per year, paid sick leave, and paid maternity & paternity leave.

Perks & Professional Growth

  • Flexible working hours — start your workday anytime between 8:00 and 10:00 AM.
  • A welcome pack filled with goodies — to help you feel right at home once you join the team.
  • Trainings, lectures and courses — internal workshops, external training for each employee, 'Meet a star' events, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There's always something to learn
  • Merch — gifts for newborn rebels and regular chances to nab some cool swag

Health & Well-being

  • Private medical healthcare — a selection of medical plans with dental care to choose from, which are also accessible for your partner and relatives.
  • Support during COVID-19 — regular tests and COVID vaccinations at the studio as well as professional advice and guidance from a specialist doctor.
  • Psychological care — free mental health support and various well-being webinars.
  • Multisport card — gain access to a wide number of sporting and fitness facilities across the city.

Social Activities & Life in the Office

  • Dog-friendly office — dog owner? Bring your pooch with you and look after them while working There's always a furry friend or two to meet at the studio.
  • Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
  • Healthy selections — organic fruit, snacks, muesli, organic honey, vegan milk, and speciality coffee are all at your disposal around the studio. Enjoy
  • Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.

Head office in Warsaw

  • Sustainable campus with an eco ethos — solar panels provide green energy, 2000 plants and an air-filtering system to help provide clean air, electric car charging points, flower meadows, and more green features in the works.
  • An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support and yoga and healthy spine classes.
  • Car and bike parking spaces.
  • A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
  • No dress-code — we like to keep it casual.

If you've observed any irregularities in our recruitment process please click here to report them.

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company's culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members

#J-18808-Ljbffr

  • Technical Support Specialist

    7 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job Title: Technical Support SpecialistAt TN Poland, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users via remote support tools.About the Job:Registration of user inquiries in our system.Solving user problems related to software and...

  • Technical Support Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    At TN Poland, we are currently offering a new opportunity for a highly skilled Technical Support Specialist to join our team. As a key member of our Business Support Center, you will play a crucial role in delivering exceptional customer service and support to our clients across the globe.The ideal candidate will have a strong background in technical...

  • Technical Support Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    We are looking for a talented Technical Support Specialist to join our team at the Bruker Business Support Center. As a Technical Support Specialist, you will play a crucial role in providing technical assistance to customers worldwide, ensuring they receive top-notch support and expertise.Your responsibilities will include responding to customer inquiries,...

  • Technical Support Specialist II

    6 dni temu

    Warszawa, Mazovia, Polska Human4Human Recruitment Pełny etat

    Job Description:We are seeking an experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting services to customers.The ideal candidate will have at least 2 years of experience in technical troubleshooting and support, with strong people skills...

  • Technical Support Specialist

    5 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    We are seeking a skilled Technical Support Specialist to join our team in Warsaw, Poland. The successful candidate will be responsible for providing exceptional customer service and technical support for our clients.About the Role:This is an exciting opportunity to work with a leading provider of digital and AI infrastructure in a dynamic and inclusive...

  • Technical Support Specialist

    9 godzin temu

    Warszawa, Mazovia, Polska Goldman Recruitment Pełny etat

    About the Job:We are seeking an Enterprise IT Professional to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support to our internal staff and ensuring the security and integrity of our local IT systems.Key Responsibilities:Provide technical support to internal staffTroubleshoot and resolve...

  • Technical Support Specialist

    6 dni temu

    Warszawa, Mazovia, Polska SERgroup Holding International GmbH Pełny etat

    Job DescriptionAs a Technical Support Specialist at SERgroup Holding International GmbH, you will provide expert-level support to customers, ensuring their technical needs are met and they achieve high satisfaction with our software.Your Key Responsibilities:Provide second and third level technical support for complex issues related to SER's software,...

  • Technical Support Specialist

    3 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Schaeffler, a dynamic global technology company, offers an exciting opportunity for a Technical Support Specialist to join its team in Warsaw. As a partner to major automobile manufacturers, the company provides numerous development opportunities.Key ResponsibilitiesExecute local trainings for Dealers, Schools & GaragesOnline webinars performanceAdapting...

  • Technical Support Specialist

    6 dni temu

    Warszawa, Mazovia, Polska Asana Pełny etat

    We are seeking a skilled Technical Support Specialist to join our Customer Support team. This role will focus on API-related troubleshooting, developer support, and collaboration with our Research & Development teams to ensure seamless integration with our platform.This individual will play a critical role in working with customers and developers to...

  • Technical Support Specialist

    7 dni temu

    Warszawa, Mazovia, Polska Madiff Sp. z o.o. Pełny etat

    At Madiff Sp. z o.o., we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing.We specialize in AI, DevOps, Cybersecurity, supporting industries like Telecom, Banking, and Hi-Tech.About the RoleThis role offers the chance to work with cutting-edge technology, collaborate with global teams, and develop your...

  • Technical Support Specialist

    3 dni temu

    Warszawa, Mazovia, Polska Viking EMEA Pełny etat

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our customer service team at Viking EMEA. As a key member of our team, you will be responsible for providing technical support to our clients in the Hungarian and Eastern European market.The ideal candidate will have a technical background or experience and...

  • Technical Support Specialist

    4 dni temu

    Warszawa, Mazovia, Polska Girbau Pełny etat

    About UsGirbau is a leading global group in the manufacturing of laundry solutions, with over 60 years of history. Our mission is to create maximum value for customers, facilitate the personal growth of employees, and create a positive impact on people and the planet.We operate six production centers in Vic (Barcelona), a production center in Aix-les-Bains...

  • Technical Support Specialist

    5 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job Opportunity in WarsawAre you looking for a career opportunity in Warsaw, Poland? We are seeking a highly motivated Technical Support Specialist to join our international team.The ideal candidate will have basic technical knowledge and be fluent in the Czech language. Our requirements are simple:Basic technical knowledgeWe offer:Stable employment starting...

  • Technical Support Specialist

    3 dni temu

    Warszawa, Mazovia, Polska Fudo Security Sp. z o.o. Pełny etat

    Fudo Security Sp. z o.o. seeks an experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch post-sales support to our clients.You will troubleshoot and resolve customer issues related to our Fudo Enterprise solution. Your strong problem-solving skills, curiosity, and customer-focused mindset make...

  • International Technical Support Specialist

    7 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    We are seeking a skilled Technical Support Specialist to join our team in Warsaw, Poland.About the OpportunityThis role involves working in a dynamic environment, developing your skills and knowledge, and contributing to the success of our team.As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via...

  • Technical Support Specialist

    7 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at TN Poland. As a key member of our IT department, you will be responsible for providing first-level support to our clients and ensuring that their technical issues are resolved promptly and efficiently.About the RoleThe ideal candidate will have a strong background in...

  • Technical Support Specialist

    1 dzień temu

    Warszawa, Mazovia, Polska PMSolutions Pełny etat

    Job DescriptionWe are seeking an experienced Technical Support Specialist to join our team at PMSolutions.The ideal candidate will possess excellent communication skills in the Spanish language, both written and spoken. Fluency in English is also required, with a good command of vocabulary and grammar.The role involves providing technical support to...

  • Technical Support Specialist

    2 tygodni temu

    Warszawa, Mazovia, Polska Simon-Kucher & Partners Pełny etat

    Technical Support Specialist (German Speaker) In Poland - WarsawWe are looking for new colleagues to join our fast-growing Simon-Kucher Engine team as Technical Support Specialist (German Speaker). Simon-Kucher is at the forefront of innovation in our space, inventing business models, algorithms, solutions, and methodologies. And Simon-Kucher Engine's...

  • Technical Support Specialist

    4 dni temu

    Warszawa, Mazovia, Polska Tbwa ChiatDay Inc Pełny etat

    Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.About GrammarlyGrammarly is the world's leading AI writing assistance company trusted by over 40 million people...

  • Technical Support Specialist

    7 dni temu

    Warszawa, Mazovia, Polska BrainRocket Limited Pełny etat

    Becoming a Technical Support Specialist at BrainRocket Limited means joining a dynamic team that values customer satisfaction above all else.Main Responsibilities:We require a highly skilled technical professional who can provide exceptional support to our customers through various channels.The ideal candidate will be able to maintain a prompt and empathetic...