Customer Service Administrator
3 tygodni temu
At IFF, the heart of our company is fueled by a sense of discovery, constantly asking "what if?" That passion for exploration drives us to co-create unique tastes in beloved foods and beverages, as well as scents in fine fragrances and beauty, detergents, and household goods.
We are excited to welcome a new Customer Sales Administrator to our flavor Polish team.
The ideal candidate will be the single point of contact for IFF's Sales Force, effectively operating as the liaison on all issues relating to existing and new flavor business.
Key Responsibilities:- Support the local Sales Team of 5 Account Managers
- Act as a contact person for flavor customers (communication in Polish and English via phone and email)
- Coordinate internal sales workflows (preparing price offers, generating specifications, and booking samples)
- Connect customers with various IFF departments
- Manage data in Salesforce of customers as well as related projects
- Monitor project timelines and ensure that customers receive requested services on time
- Arrange internal and external calls and meetings
- Experience in customer service would be an advantage
- Excellent organizational skills: to manage priorities, very tight timelines, and changing project requirements as well as supporting external customers
- Strong interpersonal and communication skills: effectively communicate and build customer and internal relationships
- Responsible and a team player
- Problem solver focused on delivering solutions, ability to quickly learn
- Confident handling of MS Office tools
- Fluency in written and spoken Polish and English
As a global leader in food, beverage, health, biosciences, and sensorial experiences, we do a lot and continually innovate to do it better.
For more than 130 years, we've been focused on finding the most innovative solutions to help bring "better for you" products to market.
While we have grown over the years, we remain agile in our approach and put our customers' needs at the forefront of our thinking.
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