Senior Analyst, Customer Data

Job Description

This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

About This Role:
As a Senior Analyst on the Global Business Services Data Operations team, you will play a critical role in shaping the future of customer data and insights. Your expertise in data analytics and strategic thinking will drive functional excellence and foster a data-driven culture within the organization. The overall mission of this role is to create integrated strategic insights and robust analytical tools that can easily measure business performance.

What You'll Do:

• Develop and deliver high-quality reports and presentations to stakeholders, translating complex data into actionable business insights.
• Create and maintain reports and dashboards for the US Specialty Customer Data & Insights and leadership teams, focusing on market dynamics, trends, and business potential.
• Proactively creates Ad-hoc analysis that can help with insight generation and diagnosing of business potential.
• Analyze data across US geographies to identify gaps and ensure accurate accounting of units and maintain brand/product/KPI mapping tables.
• Aggregate data from various sources to provide analytical support for brand performance, facilitating data-driven decision-making.
• Implement corrective actions for high data quality in volume-to-unit calculations and seek continuous process automation to reduce errors.
• Apply analytical expertise to support decision-making, integrating multiple data sources for objective viewpoints and recommendations.
• Enhance and automate analytical tools to increase efficiency, quality of analysis, and robust insight generation.
• Act as a consultant for identifying and optimizing non-productive processes and tools, and lead continuous improvement initiatives.
• Manage projects under supervision, ensuring successful completion and stakeholder engagement.
• Collaborate with internal and external partners to identify and lead initiatives for advanced analytical models and business insights.
• Foster a culture of continuous improvement within the Customer Data & Insights team.

Who You Are:

You are a strategic thinker with a passion for data and an eye for detail. Collaborative in nature, you navigate stakeholder needs with ease and are motivated by the challenge of transforming large data sets into strategic recommendations. You possess a growth mindset and the ability to influence and drive continuous improvement in a dynamic environment.

Experience Requirements:

• Min. 3-5 years relevant experience within a large multi-national company or consulting firm (ideally within the pharmaceutical/life sciences industry) with a special focus on analyzing big data sets and converting them into actionable insights.
• Proficient level of Excel and very good knowledge of Business Intelligence Tools preferably Power BI. Intermediate level of SQL – enough to read queries and adjust them.
• Ability to mine multiple data sets from disparate data sources and identify performance trends and patterns.
• Ability to develop analytical models to identify trends, gaps and opportunities, as well as diagnose overall business performance at a National and geographic level, proving excellent strategic thinking capabilities with ability to synthesize large amounts of information and logically structure deliverables.
• Highly collaborative - ability to navigate and manage the needs of multiple stakeholders and take guidance and direction from CD&I peers and Senior Leadership.
• Excellent written and verbal communication skills to effectively present insights, recommendations, and reports to various stakeholders.

Other Experience Requirements:

• Data Analysis and Interpretation: Expertise in extracting, cleaning, and analyzing large data sets to identify trends and insights.
• Data Visualization: Proficiency in using tools such as Power BI or other data visualization software to create clear and actionable dashboards and reports.
• Report Generation: Ability to produce detailed and comprehensive reports that translate complex data into understandable and actionable information.
• Attention to Detail: High level of accuracy and attention to detail in data analysis and report preparation.
• Technical Proficiency: Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, for data manipulation and presentation. Strong computer aptitude and ability to learn systems quickly.
• Problem-Solving: Creative problem-solving abilities to proactively identify opportunities and address challenges within the market.
• Time Management: Excellent organizational and time management skills to handle multiple projects and meet deadlines effectively.
• Previous experience in analyzing healthcare systems related data or reimbursement data would be an advantage.
• Knowledge of US pharmaceutical market (e.g. claims data) would be an advantage.
• Shared Services/Global Business Services experience in delivering relevant services to an international client base (either external or internal) is an advantage but not required.

About Biogen Poland:

Our Warsaw office is a complex hub for local, regional and global roles. Regardless of our role and reporting line we're driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we're inviting you to join our team.

About Global Business Services (GBS):

The Global Business Services (GBS) team transforms Biogen's business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with a drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.

Why Biogen?

We are a global team with a commitment to excellence and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.