Infrastructure & Technology Site Reliability Engineer Professional Krakow, PL
2 tygodni temu
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Your role and responsibilities- Troubleshoot, monitor, and support critical production systems.
- Perform root cause analysis and manage incidents to ensure timely resolution.
- Provision and deploy environments in a cloud infrastructure (preferably IBM Cloud).
- Handle initial intake for Salesforce-related customer cases, ensuring SLA commitments are met.
- Provide on-call support, sharing rotation duties with global resources (including Poland), ensuring minimized MTTR (Mean Time to Recovery).
- Manage workloads and resources to maintain commitments and prevent SLA breaches.
High School Diploma/GED
Preferred educationBachelor's Degree
Required technical and professional expertise- Strong working knowledge of Kubernetes and cloud infrastructures, with a preference for IBM Cloud (1-3 years)
- Expertise in administration, configuration, and management of MS SQL Server 2022 (1-3 years)
- Expertise in automation platforms such as AWX
- Proficiency in scripting languages like Python and related tools
- Strong problem-solving skills and attention to detail
- Proven experience in providing on-call support for critical production systems, focusing on determining root cause analysis (RCA)
- Familiarity with Salesforce infrastructure and case management processes
- Experience with monitoring tools and incident management platforms
- Ability to work efficiently in a global, distributed team environment
Job Title: Site Reliability Engineer (SRE)
Job ID: 15431
City / Township / Village: Krakow
State / Province: Poland
Work arrangement: Hybrid
Area of work: Infrastructure & Technology
Employment type: Regular
Position type: Professional
No Travel
Company: IBM
Shift: General (daytime)
Is this role a commissionable/sales incentive based position?
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