Infrastructure & Technology Site Reliability Engineer Professional Krakow, PL

2 tygodni temu


Kraków, Lesser Poland Avature Pełny etat

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Your role and responsibilities
  • Troubleshoot, monitor, and support critical production systems.
  • Perform root cause analysis and manage incidents to ensure timely resolution.
  • Provision and deploy environments in a cloud infrastructure (preferably IBM Cloud).
  • Handle initial intake for Salesforce-related customer cases, ensuring SLA commitments are met.
  • Provide on-call support, sharing rotation duties with global resources (including Poland), ensuring minimized MTTR (Mean Time to Recovery).
  • Manage workloads and resources to maintain commitments and prevent SLA breaches.
Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise
  • Strong working knowledge of Kubernetes and cloud infrastructures, with a preference for IBM Cloud (1-3 years)
  • Expertise in administration, configuration, and management of MS SQL Server 2022 (1-3 years)
  • Expertise in automation platforms such as AWX
  • Proficiency in scripting languages like Python and related tools
  • Strong problem-solving skills and attention to detail
Preferred technical and professional experience
  • Proven experience in providing on-call support for critical production systems, focusing on determining root cause analysis (RCA)
  • Familiarity with Salesforce infrastructure and case management processes
  • Experience with monitoring tools and incident management platforms
  • Ability to work efficiently in a global, distributed team environment
OTHER RELEVANT JOB DETAILS

Job Title: Site Reliability Engineer (SRE)

Job ID: 15431

City / Township / Village: Krakow

State / Province: Poland

Work arrangement: Hybrid

Area of work: Infrastructure & Technology

Employment type: Regular

Position type: Professional

No Travel

Company: IBM

Shift: General (daytime)

Is this role a commissionable/sales incentive based position?

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