Wroclaw, Poland

6 dni temu

Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

Social network you want to login/join with:

Client:

Qatar Duty Free

Location:

Wroclaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

124ccd46886b

Job Views:

5

Posted:

16.03.2025

Job Description:

Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.

We are looking for Spanish speakers to join as Customer Contact Centre Agents.

As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email, and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.

Your specific responsibilities will include:

  • Respond professionally to in-bound calls from customers and queries. Sell, up-sell, and cross-sell Qatar Airways products and services to the customers.
  • Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
  • Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
  • Support E-commerce, Trade, and Frequent Flyer Program activities.
  • Process ticket refunds.

This opportunity requires you to relocate and be based in Wroclaw, Poland.

Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you throughout your training journey.

If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law.

If you have what it takes to deliver the best, then this opportunity is for you.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications

About you

The ideal candidate for this role will have the following qualifications:

Education background and Experience:

  • High School Qualification with 1 year of job-related experience in Customer Services.
  • Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.
  • Computer Literate and good typing skills.

Communication Skills:

  • Have excellent communication skills.
  • Be fluent in English and Spanish.
  • Efficient in managing calls from a high-volume and fast-paced environment.

Quality and skills:

  • Interactive, customer service oriented with a warm, cheerful, and expressive personality.
  • Customer focused and always drives customer satisfaction when responding to customer inquiries and calls.
  • Polite, reliable, knowledgeable, and able to adapt to changing requirements.
  • Open to new learnings and flexible to adapt to new concepts and systems.
  • Able to perform under pressure.
  • Flexible to work on shifts. No night shifts.
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