Client Relationship Manager – Banking

3 tygodni temu

Warszawa, Mazovia, Polska XproWire Pełny etat
Polish Speaking Client Relationship Manager – Banking & Payments

XproWire (www.xprowire.com) is a global payment network that connects individuals and businesses across the world.

In today's dynamic financial landscape, efficiency is essential for all stakeholders. Our integrated platform is designed to optimize global transactions across multiple major currencies, all managed seamlessly through a single account. We are committed to delivering reliable and innovative financial solutions to businesses of all sizes.

We are currently seeking a highly skilled professional with a strong background in banking, payments or fintech to join our growing team and support the establishment of our new operations in Poland.

The Client Relationship Manager – Banking & Payments will play an integral role in both the onboarding and ongoing phases, ensuring seamless client integration and continuous support to drive client success and satisfaction.

Key Responsibilities

Onboarding:

  1. Lead the client onboarding process, coordinating with compliance and technical teams to ensure smooth integration and regulatory adherence.
  2. Utilize CRM systems, banking software, and customer success tools to optimize client interactions, streamline operations, and ensure seamless service delivery.
  3. Act as the main point of contact for clients, addressing both operational and technical needs, and collaborating with internal teams to resolve issues effectively.

Ongoing:

  1. Analyze data sets to identify trends, drive data-driven decisions, and develop regular reports on client performance and operational improvements.
  2. Develop and implement strategies for client adoption, retention, and success, while continuously monitoring and improving workflows and client success initiatives.
  3. Ensure clients are informed about new features, updates, and best practices to enhance their experience and maximize value.
  4. Manage and prioritize multiple projects, ensuring timely completion, high-quality outcomes, and effective communication with clients and internal teams.
  5. Identify and mitigate risks related to client success operations by proactively collaborating with internal teams.

Requirements

  1. Proficiency in both English and Polish, with strong written and verbal communication skills.
  2. 3-4 years of proven experience in a client-facing role within the banking, payments, or fintech industry.
  3. Experience in managing customer success operations, technical integrations, and team leadership is beneficial.
  4. In-depth knowledge of banking services, electronic money operations, or corporate payment solutions.
  5. High attention to detail.
  6. Strong analytical and problem-solving abilities.
  7. Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
  8. Proven track record of thriving in dynamic, fast-paced environments, demonstrating excellent multitasking and prioritization capabilities.
  9. Relevant certifications in Client Success Operations Management are an advantage.
  10. Past experience working with CRM systems, banking software or other customer success management tools is a plus.

Location: Warsaw, Poland

Position type: Full-time

Monthly salary: Competitive, based on experience.

Travel Requirements: Occasional local and international travel.

Possible relocation to Limassol, Cyprus on a later stage.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

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