Technical Support Specialist

3 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

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Client:

Autodesk

Location:Job Category:

Other

EU work permit required:

Yes

Job Reference:

e0629e97bfd0

Job Views:

2

Posted:

15.03.2025

Expiry Date:

29.04.2025

Job Description:

Position Overview

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's changing every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this change is your opportunity.

Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

You will be reporting to Technical Support team Manager.

Responsibilities

  • To use troubleshooting skills you will focus on solving client software installation and licensing issues
  • To analyze, document, and resolve issues, creating an outstanding customer experience and enhancing the team's knowledge
  • We ask that you are risk tolerant, and independent when managing caseload
  • The Technical Support Specialist will convey an urgency to resolve customers' problems; reflect a positive, and professional disposition during support calls and in writing; and will follow up to ensure that their suggestions are understood and applied by the customer
  • Your role will entail research, troubleshooting systems and programs, and identifying program and system conflicts that may prevent clients from installing, licensing, or using Autodesk software

Minimum Qualifications

  • Fluent English and German
  • Knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)
  • Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)
  • Customer service experience or Technical Support experience
  • You are a fast learner and quick thinker

Salary transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.

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