Customer Support

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat

Social network you want to login/join with:

  • Opportunity within a company with a solid track record of performance
  • Fantastic work culture
  • Leadership Role

The Job

As a Customer Support Associate, you will play a vital role in delivering exceptional service and ensuring client satisfaction. This position requires a proactive, solution-oriented individual who can effectively communicate with clients, resolve issues, and contribute to the overall success of the team.

Responsibilities:

Customer Interaction:

  • Respond promptly and professionally to customer inquiries via email and live chat.
  • Build and maintain positive client relationships by understanding their needs and ensuring high customer satisfaction.
  • Identify, troubleshoot, and resolve customer issues related to our services.
  • Collaborate with internal teams to address and resolve customer concerns efficiently.

Product Knowledge:

  • Develop a thorough understanding of our advertising products and services.
  • Educate customers on the features and benefits of our offerings.

Documentation:

  • Accurately document customer interactions, issues, and resolutions in the CRM system.
  • Generate reports on recurring customer concerns to support product and service improvements.

Cross-functional Collaboration:

  • Work closely with internal teams to ensure a seamless and positive customer experience.
  • Share customer feedback and insights to inform future marketing strategies and service enhancements.

The Profile

Qualifications:

  • 2+ years of customer support experience, preferably in the advertising or marketing industry.
  • Strong written and verbal communication skills, with a focus on active listening.
  • Excellent problem-solving and critical-thinking abilities.
  • Strong soft skills to enhance customer satisfaction and retention through effective communication.
  • Proficiency in using CRM systems and other customer support tools.
  • Ability to work collaboratively in a fast-paced environment.
  • Detail-oriented with excellent organizational skills.
  • Bachelor's degree in Business, Marketing, Communications, or a related field is a plus.
  • Flexibility to work night shifts (US hours).
  • Candidates must have native-level proficiency in French, Spanish and strong English communication skills.

The Employer

Our client is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide.

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