Customer Service Agent with German

2 tygodni temu


Kraków, Lesser Poland ENGINEERINGUK Pełny etat

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title: Customer Service Agent with German

Job Description: As a Customer Service Agent with German, you will be supporting our prestige brand Client on the European market, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence.

What you'll be doing:

  1. Supporting customers through different channels (inbound calls and messages)
  2. Analysing and solving customer's queries
  3. Sharing information on administrative and technical requests (products, invoices, etc.)
  4. Making changes to the system
  5. Forwarding faults or calls to other departments
  6. Upselling and promoting products

Skills you need to succeed:

  1. German at C1 level or above
  2. English at B1/B2 level would be an asset
  3. Customer-oriented attitude
  4. Excellent organizational and communication skills
  5. Good knowledge of MS Office
  6. Willingness to work in shifts 24/7
  7. Basic knowledge regarding electric vehicles will be a plus

What's in it for you:

  1. Employee Assistance Program for employees and their families (psychological support)
  2. An extra day off for voluntary activities close to your heart
  3. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  4. Opportunity to become one of the Internal Trainers
  5. Career path framework
  6. A multinational environment with strong ties to Swiss business culture
  7. LuxMed medical healthcare and Generali group insurance
  8. Multisport Plus / Classic or MultiKafeteria benefit systems
  9. A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Click 'Apply now' to fill out our short application form, so that we can find out more about you.

Location: Krakow, Poland

Time Type: Full-time

Contract Type: Permanent

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