SIAM Product expert – End User Experience
4 dni temu
Social network you want to login/join with:
Client:Location:Job Category:Other
EU work permit required:Yes
Job Reference:12a93823beae
Job Views:18
Posted:23.01.2025
Expiry Date:09.03.2025
Job Description:Description
The Service Integration Department manages multiple supplier services and integrates them into a single business-facing IT organization. It strives to achieve strategic imperatives by using a highly responsive product-centric organization and assures the provision of outstanding and consistent IT service and user experience. It owns the ServiceNow Platform and Service Management Process Framework as the core of a fit-for-purpose IT application and technology landscape and ensures effective governance and orchestration of service delivery in line with Hitachi Energy IT Operating Model.
The successful candidate will drive projects and continuous improvements in the area of end user experience. They will cooperate with product owners and products' virtual squads. That way they will contribute toward the creation and deployment of industry benchmark SIAM services across IT (infrastructure, platform, applications, and security services) and beyond, integrating support functions and business units.
We are looking for an individual that has a deep understanding and experience in managing End User experience based on ServiceNow front-end capabilities including portals, virtual agent with GenAI, catalogues, etc.
Responsibilities:
- Leading projects, initiatives, and continuous improvements in the area of end user experience, predominantly based on ServiceNOW front-end capabilities.
- Driving the End User experience-centric culture across the enterprise, especially within IT teams of Service Integration, Infrastructure, Platform, Applications, and Security.
- Mapping end user journeys and identifying improvement areas.
- Cooperating with product owners and products' virtual squads, as well as service owners and managers to assure prioritization and securing the implementation means for above-mentioned items.
- Day-to-day governance of employee portals, catalogues, and other means of communication to end users.
- When required and possible, improving the end user experience by fixing or having fixed the data issues, flaws in flows, redundancies in inquiries, suboptimizations, etc.
Background:
- ServiceNOW experience and/or certifications.
- Strong End User Experience background and natural user empathy are key work requirements.
- Strong ownership demonstrated with a success track over previous assignments.
- Fluent written and spoken English is a must.
- Understanding of corporate structures used to manage IT and platforms.
- Ability to work in Agile and/or DevOps environment.
- For your advantage - knowledge of CSDM (Common Service Data Model) practical experience would be a benefit.
-
User Experience Specialist
13 godzin temu
Gdańsk, Pomerania, Polska Recooty Pełny etatResponsibilities:Gather and evaluate user requirements to ensure alignment with business objectives.Illustrate design ideas using storyboards, process flows, and sitemaps to visualize the user journey.Design intuitive graphic user interface elements, such as menus, tabs, and widgets, to enhance user engagement.Create original graphic designs, including...
-
ServiceNow Product Specialist
4 dni temu
Gdańsk, Pomerania, Polska TN Poland Pełny etatJob SummaryWe are looking for an experienced ServiceNow Product Specialist to focus on customer experience. The ideal candidate will have expertise in ServiceNow and strong End User Experience background.Improve end user experience by fixing data issues and optimizing flows.Develop and maintain employee portals, catalogues, and other means of...
-
Product Manager for Revenue Growth
13 godzin temu
Gdańsk, Pomerania, Polska GetResponse Inc. Pełny etatDrive Business ValueWe're looking for a Senior Product Manager to own the end-to-end strategy and execution of our pricing, packaging, and billing experiences. Reporting to the Head of Product Growth, you will shape how users upgrade, renew, and pay for our product.Your Key Responsibilities:Develop Monetisation Strategy: Collaborate with cross-functional...
-
User Experience Project Manager Leader
5 dni temu
Gdańsk, Pomerania, Polska TN Poland Pełny etatAbout the RoleWe are seeking a seasoned User Experience Project Manager Leader to join our team at TN Poland.This is a fantastic opportunity for an experienced professional with a proven track record in managing complex projects from start to finish. As a key member of our team, you will be responsible for ensuring that our products meet the highest...
-
End User Computing Engineer Internship @
2 tygodni temu
Gdańsk, Pomerania, Polska WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etatAre you ready to kickstart your IT career with hands-on experience in troubleshooting, problem-solving, and scripting? Join us for a paid internship that not only offers flexible working hours and a chance to work in international teams but also provides a clear path for career development and potential for a full-time position Seize this opportunity to...
-
End User Computing Engineer Internship
3 tygodni temu
Gdańsk, Pomerania, Polska Wipro IT Services Pełny etattechnologies-expected : Windows Server PowerShell Active Directory about-project : Are you ready to kickstart your IT career with hands-on experience in troubleshooting, problem-solving, and scripting? Join us for a paid internship that not only offers flexible working hours and a chance to work in international teams but also provides a clear path for...
-
End User Computing Engineer Internship
4 tygodni temu
Gdańsk, Pomerania, Polska Wipro IT Services Pełny etattechnologies-expected :- Windows Server- PowerShell- Active Directoryabout-project :- Are you ready to kickstart your IT career with hands-on experience in troubleshooting, problem-solving, and scripting? Join us for a paid internship that not only offers flexible working hours and a chance to work in international teams but also provides a clear path for...
-
Product Manager
53 minut temu
Gdańsk, Pomerania, Polska AirHelp Pełny etatDepartment: ProductLocation: GdańskDescriptionDo you want to shape the future of insurtech and drive innovation in both B2C and B2B2C contexts? As AirHelp's Product Manager, you'll lead the vision, strategy, and execution of our insurance products while also managing platform integrations with external partners. You'll be at the intersection of...
-
Product Manager
1 tydzień temu
Gdańsk, Pomerania, Polska AirHelp Pełny etatProduct Manager (Insurance)Department: ProductEmployment Type: Full TimeLocation: GdańskReporting To: Jennifer AgertonDescriptionDo you want to shape the future of insurtech and drive innovation in both B2C and B2B2C contexts? As AirHelp's Product Manager, you'll lead the vision, strategy, and execution of our insurance products while also managing platform...
-
Gdańsk, Pomerania, Polska dynaTrace software GmbH Pełny etatCompany OverviewDynatrace, the world's leading Software Intelligence platform, provides unparalleled insights into application performance and end-user experience. As a pioneering innovator, we empower talented Software Engineers to elevate our product excellence.Salary PackageWe offer a competitive base salary starting from 21,000 PLN gross per month.About...
-
Front-End Engineer, Ring
50 minut temu
Gdańsk, Pomerania, Polska Amazon Pełny etatJob ID: 2707121 | AMZN Dev Cntr Poland sp. z.o.oAccelerate the adoption of low-cost whole home security solutions to make neighborhoods saferYou will build user interfaces helping customers make purchase decisions. This includes automated recommendations, a knowledge base, and support for Ring Call Service who advise customers. You will build a single...
-
Product Expert
2 dni temu
Gdańsk, Pomerania, Polska Infosys Pełny etatAt Infosys, we are seeking a skilled Product Expert to join our Finance & Procurement Technology team. As a key member of our team, you will work closely with business stakeholders and subject matter experts to deliver cloud-based procurement and invoicing solutions using SaaS tools.About the RoleThis is an exciting opportunity for a seasoned Procurement...
-
Technical Product Manager GenAI
3 dni temu
Gdańsk, Pomerania, Polska HAYS POLAND Sp. z o.o. Pełny etatTechnical Product Manager GenAIlokalizacja: Gdansk (Polska)numer referencyjny: 1192375/jobs.plHays IT Contracting is a B2B collaboration. Our company matches IT specialists with the most interesting technology projects on the market. Join the group of 500 satisfied Contractors and work for Hays ClientsCurrently, for our clients, we are looking for candidates...
-
Technical Product Manager GenAI
3 dni temu
Gdańsk, Pomerania, Polska Hays Poland Pełny etatTechnical Product Manager GenAIGdanskNR REF.: 1192375Hays IT Contracting is a B2B collaboration. Our company matches IT specialists with the most interesting technology projects on the market. Join the group of 500 satisfied Contractors and work for Hays ClientsCurrently, for our clients, we are looking for candidates for the position of:Technical Product...
-
Technical Product Owner
1 dzień temu
Gdańsk, Pomerania, Polska b2bnetwork Pełny etatDetailed description of work task to be carried outThe API Management team is looking for a Technical Product Owner to be responsible for the incremental design of our Kong based API Management Platform, documentation, presentations, API community & stakeholder management. The role reports to the technical leader and will work alongside developers, devops...
-
Endpoint Support Expert
10 godzin temu
Gdańsk, Pomerania, Polska Jit Pełny etatAbout the JobThis Endpoint Support Expert role involves managing and enhancing end-user computing infrastructure. The successful candidate will be responsible for ensuring seamless application deployment, endpoint security, and IT service continuity.Key ResponsibilitiesPackaging and deploying applicationsScripting automation solutionsProviding Level 2/3...
-
End-to-End Process Transformation Expert
4 dni temu
Gdańsk, Pomerania, Polska Fortum Corporation Pełny etatAbout This OpportunityThis is an exciting opportunity to join our dynamic RTR team as a RTR Process Specialist.As a key member of the team, you will be responsible for ensuring the efficiency and effectiveness of our end-to-end process through the use of technology and standardized across the organization.Key Requirements:Strong Finance and Accounting...
-
Gdańsk, Pomerania, Polska dynaTrace software GmbH Pełny etatYour role at DynatraceDynatrace, the world's number one Software Intelligence monitoring platform, provides answers, not just data, about application performance and end-user experience. We're looking for talented Software Engineers to make our product even better.You will be working in a cloud-native environment with TypeScript, Node.js and React.js while...
-
Senior Product Manager, Monetisation
4 tygodni temu
Gdańsk, Pomerania, Polska GetResponse Pełny etatWe're looking for a Senior Product Manager in the area of Monetisation to own the end-to-end strategy and execution of our pricing, packaging, and billing experiences. Reporting to the Head of Product Growth, you will shape how users upgrade, renew, and pay for our product. You'll collaborate closely with cross-functional teams—Data & Analytics, multiple...
-
Technical Product Specialist
1 tydzień temu
Gdańsk, Pomerania, Polska Ampstek Pełny etatOur client is looking for multiple Technical Product Owner experienced consultants to join a high-growth organization. If you are interested kindly, please share your CV and let me know your rate expectation.Role: Technical Product OwnerLocation: Poland GdanskDuration: ContractSkill Sets:The API Management team is looking for a Technical Product Owner to be...