License Compliance Specialist

5 dni temu

Wrocław, Województwo dolnośląskie, Polska QAD Pełny etat

Organization Overview Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.

Job Description

QAD is seeking a License Compliance Specialist to join the Global Renewals and License Compliance team in Poland. As a License Compliance Specialist, you will be performing User Assessment audits on customers with single or dual databases and managing UCA mailbox by reviewing customer files, confirming license count and the type in QAD. You will also collaborate with customers and internal teams for missing or corrupt data and you will handle the process of sending to the customers the assessment request as well as initiate post audit transactions. You will be working with large international manufacturing companies in a multinational environment.

This is a fully remote role located in Poland.

What You Will Do

  • Conduct and analyze software usage audits on customers with single or dual databases and post results to the UCA customer record.
  • Manage UCA mailbox and UCA database Customer records. This includes reviewing customer files, confirming license count and type and updating customer records.
  • Communicate with other departments and customers regarding customer data changes to ensure accuracy.
  • Manage mailings to customers. This includes setting the appropriate flags for the different stages of statuses, ensuring contact name and email address fields are populated, manually sending Multi-National customers assessment requests and manually updating customer records.
  • Initiate post audit selling and negotiations.
  • Create and prepare management and metrics reports upon request.
  • Manage and participate in projects.
  • Update process documentation and work instructions.
  • Other duties as assigned.
Qualifications
  • Bachelor's degree and a minimum of 2 years of related experience in Customer Service Environment/ Customer Administration/Help Desk; or an equivalent combination of education and work experience.
  • Very good knowledge of MS Office (especially of Excel), Google Suite, Lotus Notes.
  • Strong analytical abilities, excellent interpersonal and communication skills, a high degree of attention to detail.
  • Negotiation skills and understanding of sales processes will be of advantage.
  • Time management and organizational skills.
  • Very good command of English both written and spoken.
Additional Information

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Consulting
  • Industries: Software Development
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