Lead Service Delivery Engineer

6 dni temu

Kraków, Lesser Poland TN Poland Pełny etat

Social network you want to login/join with:

Client:

Sabre

Location:Job Category:

Other

EU work permit required:

Yes

Job Reference:

e6ffa4b955f6

Job Views:

5

Posted:

07.02.2025

Expiry Date:

24.03.2025

Job Description:

Description

The Online Customer Performance Engineer is a consultant and an engineer of technical solutions focused on Travel Agencies distribution of airline content and specifically on business and technical performance of this distribution.

Monitor and manage/tune various business and technical metrics of shopping (search), one of the biggest Sabre's services (what do we compute, how accurately we compute it, how fast we compute it, how much CPU we spend computing it, etc.)

Conduct reactive and proactive research / analyze large sets of data to find clues and patterns.

Request changes to software and its settings to protect the metrics and grow business.

Prepare and present reports.

Address various questions and concerns reported by Travel Agencies.

Assist in resolving issues related to air content quality impacting Travel Agencies.

Consult during products evaluation and implementation.

Collaborate with multiple teams across Travel Solutions, including support teams, sales and technical sales, product & development.

Our perfect candidate

is communicative and enjoys interactions with internal and external (Travel Agency) teams.

has good verbal and written communication skills, very good or fluent English.

is successful in supporting collaboration across teams.

is reliable and service-oriented.

is familiar with reporting and analytical tools, capable of conducting performance reviews.

has proven ability to work creatively and analytically in a problem-solving environment.

can conduct independent research and gather necessary knowledge.

has at least 3 years of IT experience.

Additionally beneficial

travel business/GDS related experience is a plus.

airline/travel agency distribution knowledge is a huge plus.

technical skills - familiar with XML, SQL, SOAP, REST will help.

Work arrangement

Hybrid working mode: 3 chosen days from the office in a week.

Flexible working hours: maintain your work-life balance by adjusting your working hours to your needs.

Paid time off

Year-End-Break: enjoy additional fully paid days off during the last week of the year.

Floating Holidays: use additional up to 2 days of paid time-off benefit.

Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice.

Your money

My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card.

Tax deduction: take the opportunity to claim deductible costs, reducing your income tax.

Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury.

Baby Bonus: benefit from one-time allowance on childbirth or adoption.

Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services.

Health and wellness

Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services.

Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package.

Employee Assistance Program: find help in free, confidential program with a certified counselor.

Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvellow which will help you manage stress, exercise, sleep and more.

Life insurance: sign up for free, high coverage life insurance program.

English & Polish lessons: improve your language skills during lessons led by native speakers.

Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions.

Certification and tuition reimbursement

Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVET and many more).

And more

Car and bike parking

Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents' rooms as well.

No dress code

Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more.

Attractive Referral Bonus: earn $2500 USD for every hired referral.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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