Service Delivery Excellence Lead
3 dni temu
- Monitor program performance indicators and metrics
- Provide leadership, engagement, performance management, communication, and development of staff
- Manage day-to-day operations, processes, and reporting
- Develop and implement strategies to improve key success metrics associated with quality and goals
- Deliver excellent customer service and communication
Requirements
- Strong verbal and written communication skills
- Proficient English, both written and verbal
- Ability to lead and collaborate successfully with staff and the wider operations management team
- High customer service orientation
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint)
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