Customer Service Team Leader

4 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

Join us in shaping the future of sustainable indoor living at the VELUX Group.

About Us

We are an international, family-owned business with a strong financial foundation. Our values of courage and mutual respect drive our actions every day as we strive to create a better world.

Our Mission

We empower those who live, work, and play under the roof to transform their spaces and live a healthier everyday life with more daylight and fresh air.

Your Role

We are seeking a skilled Customer Service Team Leader to lead and coordinate our B2B Customer Service team. As a key member of our team, you will be responsible for:

  1. Leading day-to-day operations of the B2B Customer Service team (7 FTE)
  2. Supporting team members in times of need or escalation
  3. Ensuring internal communication within the team and keeping them informed of changes that affect them
  4. Create and maintain optimal ways of working
  5. Identifying opportunities for overall B2B service improvement
  6. Ensuring procedures are followed in accordance with VELUX quality standards and work manuals
  7. Serving as the primary point of contact for sales managers
  8. Participating in local and regional projects as the Customer Service voice
  9. Representing the team at periodic local and regional meetings
Requirements

To be successful in this role, you will need:

  1. At least 2 years of experience in a similar position
  2. Exceptional communication skills, both verbal and written
  3. A proactive attitude and initiative
  4. Excellent organizational skills to manage your own and your team's work
  5. The ability to prioritize tasks effectively
  6. Efficiency and business responsibility
  7. Experience with SAP
  8. Fluency in English (minimum B2 level)
What We Offer

In return for your hard work and dedication, we offer a range of benefits, including:

  1. A constructive work environment based on trust and respect for employees
  2. A bonus system
  3. An Employee Pension Scheme funded entirely by the employer
  4. Private medical care with telemedicine and rehabilitation services
  5. Employee Foundation support
  6. An internal development program available to all employees (LEVEL Up)
  7. A hybrid work model
  8. Additonal 2 days of holiday for volunteering
  9. A modern office with plenty of natural light, fresh air, and high-quality equipment
  10. Parking spaces available to employees
  11. Masseuse services in the office
  12. A referral program
  13. A first work contract for 6 months, followed by an indefinite contract


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