Customer Service Innovation Leader

4 dni temu


Warszawa, Mazovia, Polska Michael Page Pełny etat
Job Overview

We are looking for a highly motivated Project Manager to lead our digital transformation efforts in customer service.

The successful candidate will have a strong background in project management, with experience in process analysis and technology implementation.

You will work closely with our IT and customer service teams to coordinate the global rollout of new digital solutions, implement automation tools, and drive innovation.

Responsibilities:

  • Drive digital transformation in customer service through the implementation of AI, chatbots, CRM, and automation tools
  • Manage technology deployment and process optimization and automation
  • Collaborate with stakeholders to align digital initiatives with business needs
  • Analyze project impact and ensure continuous improvements
  • Develop business cases to support new technology investments

About Our Client

Our client is a leading global company that operates on an international scale, blending tradition with cutting-edge technologies.



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