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Remote Customer Service Associate

1 tydzień temu


Warszawa, Mazovia, Polska Genpact Pełny etat
About the Opportunity

This is a fantastic opportunity to join our team as a Remote Customer Service Associate. As a Senior Process Associate, you will be responsible for performing operational tasks within the Auto-finance Call Center and Customer Portal.

You will deliver different customer service processes KPIs, cooperate with local customer service organizations, and implement improvements to current processes. Involvement in projects related to customer service area is also expected.

To succeed in this role, you must have excellent communication skills, problem-solving ability, and the ability to work effectively under pressure. Experience in claims management and knowledge of MS Office are assets.

We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.