Customer Experience Associate
6 dni temu
We are looking for a Customer Experience Associate to join our HyperCare Team at TN Poland. As a first point of contact for external leads, your mission will be to deliver a positive customer experience across our business line and drive a positive Net Promoter Score.
The role of the Customer Experience Associate is to nurture new leads into the business from enquiry to opportunity status. Key responsibilities include:
- Inbound Leads: Respond to incoming web enquiries, qualify leads, and hand them off proactively to the appropriate sales manager based on standard work in place.
- Website Support: Respond to website chat functionality enquiries, ensuring a timely response to all inquiries.
- Support initiatives to enhance the company's NPS score, creating a positive experience for all types of inbound enquiries.
- Opportunity Follow ups: Ensure all warm enquiries are passed onto the correct team and follow up until win/lose status.
- Prospect Contacts (Cold Leads): Make outbound calls to cold leads collected through the website, webinars, or other means.
To succeed in this role, you should have previous experience in Customer Service/Help Desk or Telemarketing. You must be determined and results-oriented, with proficiency in French C1/C2 and English B2/C1 languages.
We offer a stable working environment, focusing on long-term cooperation. Our benefits package includes an annual bonus, equity plan for new hires, private medical care, cafeteria/holiday subsidy, and technical, professional, and skills training.
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