Remote German Customer Advisor
4 dni temu
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Remote German Customer Advisor - Poland, WarsawClient:CBT
Location:Warsaw, Poland
Job Category:Other
EU work permit required:Yes
Job Reference:b9fa44854255
Job Views:7
Posted:06.02.2025
Expiry Date:23.03.2025
Job Description:Job Title: German-speaking Customer Service Representative (Remote)
Location: Poland (Remote)
Job Type: Full-Time
Department: Customer Support
Job Summary:We are looking for a proactive and customer-focused German-speaking Customer Service Representative to join our remote team. In this role, you will be responsible for delivering exceptional service to our German-speaking customers from the comfort of your home, handling queries, addressing concerns, and contributing to an overall positive customer experience.
Key Responsibilities:- Provide top-notch customer support remotely via phone, email, and chat in German.
- Address and resolve customer inquiries related to products, services, and account information in a timely and professional manner.
- Manage customer complaints and concerns with a calm, solution-oriented approach.
- Maintain a deep understanding of company products and services to provide accurate and helpful information.
- Process orders, returns, exchanges, and other customer requests efficiently.
- Collaborate with internal teams (sales, technical support, etc.) to ensure smooth service delivery.
- Proactively identify opportunities for process improvements to enhance customer satisfaction.
- Document all customer interactions and maintain accurate records.
- Meet or exceed established performance metrics, such as response time, customer satisfaction, and issue resolution.
- Language skills: Fluent in German (C1/C2 level) with strong written and verbal communication skills.
- Prior experience in customer service is an advantage, but not required.
- Strong problem-solving skills with the ability to handle complex queries.
- Excellent communication and interpersonal skills, with a friendly and empathetic approach.
- Self-motivated and able to work independently in a remote setting.
- Proficient in using computers, with basic knowledge of Microsoft Office and CRM systems.
- Reliable internet connection and a quiet, professional work environment at home.
- Ability to work in shifts if necessary.
- Competitive salary and benefits package.
- Full remote work flexibility.
- Opportunities for growth and career advancement.
- Access to ongoing training and professional development.
- A supportive and collaborative remote work culture.
- Work-life balance with flexible working hours.
Please submit your resume and cover letter outlining your qualifications and why you would be a great fit for the role. We look forward to connecting with you
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