Customer Advisor

3 tygodni temu


Warszawa, Mazovia, Polska Cpl Healthcare Pełny etat

Customer Advisor with Swedish or Norwegian

Location: Warsaw, Poland (On-site)

Employment Type: Full-time, Permanent

Job Overview:

Join our dynamic team as a Swedish or Norwegian-speaking Customer Advisor Specialist We're seeking a skilled professional to deliver exceptional customer support via phone, email, and chat for a leading streaming company. Your role will involve providing technical assistance, handling contract and billing inquiries, and ensuring a seamless customer experience.

Key Responsibilities:

  • Customer Support: Provide top-tier support to both B2B and B2C clients as first and second-line support.
  • Inquiry Handling: Manage inquiries related to contracts, billing, and technical issues efficiently.
  • Complaint Resolution: Process customer complaints with professionalism and empathy.
  • Outbound Calls: Conduct administrative calls for tasks such as feedback collection or payment reminders.

Requirements:

  • Language Skills: Fluency in Swedish or Norwegian (C1 level) and English (B2 level).
  • Experience: At least 6 months of experience in customer service.
  • Skills: Strong communication skills and a service-oriented mindset.
  • Technical Knowledge: Basic administrative and technical knowledge.
  • Availability: Ability to work 5 days a week in rotating shifts (Mon-Fri: 8:00-20:00, Weekends: 10:00-20:00).

What We Offer:

  • Competitive Compensation: 10,000 PLN gross/month + benefits on employment contract (MyBenefit/Multisport, LuxMed, language classes, group insurance).
  • Dynamic Work Environment: Work from a modern office in Warsaw with a high-energy team.
  • Professional Growth: Access to professional training and development opportunities.
  • Career Advancement: Career growth prospects within an international company.

Join Our Team:

If you're customer-focused, tech-savvy, and fluent in Swedish or Norwegian, we'd love to hear from you Apply now to become part of our vibrant team and contribute to delivering exceptional customer experiences.

#LI-OT1

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