Senior Customer Service Team Lead
4 dni temu
About Us
">Genpact is a global professional services firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries drive our success through innate curiosity, entrepreneurial agility, and a desire to create lasting value for clients.
Job Description
">We are inviting applications for the role of Customer Service Call Center Agent – Senior Process Associate - Polish – Remote Poland. As a senior member of our team, you will be responsible for operational tasks, delivering customer service processes, and participating in projects related to customer service area.
Key Responsibilities
">- Operate customer service call center tasks efficiently.
- Meet or exceed customer service KPIs.
- Collaborate with local customer service teams.
- Develop and implement process enhancements.
- Contribute to customer service-related projects.
Requirements
">To succeed in this role, you must possess a high school degree, customer focus, and experience in claims management, which will be an asset. You should also demonstrate bias for action, team alignment, accountability, growth mindset, good communication skills, problem-solving ability, and proficiency in various IT applications (LEO, SAP BI reporting tools).
Preferred Qualifications
">Analytical skills, customer service orientation, and ability to work effectively under pressure are preferred qualifications.
What We Offer
">- Attractive salary.
- Stable employment contract.
- Diverse and multicultural work environment.
- Professional training and career development opportunities.
- Award-winning learning platform access.
- Benefits including insurance, lunch pass card, and additional vacation days.
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