Retail Team Lead
3 dni temu
At Michael Kors, we're always on the lookout for talented individuals who share our passion for fashion and customer service.
As a Sales Supervisor, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences in-store and virtually.
The Retail Division at MICHAEL KORS is a rapidly expanding network of over 30 Outlets, 80 Lifestyle stores, and 100 Concessions/Shop in Shops across 21 European Countries. Our EMEA Retail team is passionate, driven, and multicultural, with a wonderful international spirit.
Your Role:
You'll inspire and lead your store team, collaborating with other teams to create a culture of performance delivery and accountability. You'll also support the management team in training and developing the store team, as well as onboarding new joiners.
Key Responsibilities:
- Culture and Leadership
- Inspire and lead the store team to deliver exceptional customer experiences.
- Collaborate with other teams to achieve performance goals.
- Sales and Service
- Lead the MK Ambassadors to prioritize customer needs and drive loyalty.
- Ensure effective client communication using available tools.
- Manage the client database to increase sales.
- Set and communicate sales and unit goals for the MK Ambassadors.
- Operations
- Ensure loss prevention is a top priority, taking quick action on early indications of any loss.
- Use company communication platforms effectively.
Requirements:
- Relevant retail experience with a fast-paced retailer.
- Technology proficiency, knowledge, and use of technology to drive sales and customer experience.
- Able to work and thrive in a fast-paced retail environment.
- Proficiency in KPIs and Microsoft Office.
- Fluent English.
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