Retail Tech Service Lead

3 dni temu


Warszawa, Mazovia, Polska Pandora Pełny etat

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. As a passionate IT professional with strong retail experience and a service-minded approach, you will be responsible for the overall Digital Store Operations service delivery to the PANDORA stores in more than one Clusters, collaborating closely with multiple business stakeholders and Digital & Technology functions.

You will play a key role in managing the delivery of our OKRs, strategic tech yearly goals, new stores, store services, and store support services. This position is in the Retail & Tech Operations organization, and you will have colleagues in many countries around the world.

As Retail Tech Service Lead, we do expect you to work closely with all our Retail Tech Analysts to ensure designing and implementing clear processes of new D&T technology across multiple clusters. You will also manage and oversee several service providers and ensure they deliver the agreed services on time, and within agreed budget and D&T strategy.

The successful candidate will have 5-8 years of relevant work experience in a similar role, with strong experience with international Retail IT. They will also have strong Service Management & Stakeholder management skill set, Experience with Fiscal services, and Exceptional written and oral communication skills with the ability to present ideas in user-friendly language to non-technical staff and end users.


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