Support Specialist with German

4 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

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Support Specialist with German (SaaS Business Applications), Warsaw

Client:

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: 57c880f3cba0

Job Views: 3

Posted: 17.03.2025

Expiry Date: 01.05.2025

Job Description:

In Poland - Warsaw

We are looking for new colleagues to join our fast-growing Simon-Kucher Engine team as Technical Support Specialist (German Speaker). Simon-Kucher is at the forefront of innovation in our space, inventing business models, algorithms, solutions, and methodologies. And Simon-Kucher Engine's digital end-to-end solutions deliver sustained top-line impact for our clients. Are you interested in working in a team of digital evangelists with a can-do attitude? Want to experience the dynamics of agile processes in open-minded teams? How about getting creative in a startup atmosphere with a steep development curve and flat hierarchies? And most importantly, do you want to make a difference? Then you've come to the right place

What makes us special:
  • Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks.
  • Unlock the power of opportunity. Advance your career in a thriving company that creates positive impact.
  • Enjoy balance and flexible working. Be empowered to do your best work – whether it's remotely or in the office.
  • Prioritize your health and wellbeing. We offer a competitive suite of health benefits.
  • Invest in your future. Our Employee Bonus Opportunity Program ensures that when our firm grows, you benefit from this growth.
  • Work in a values-driven culture. Our vision is to become the world's leading growth specialist.
How you will create an impact:
  • Provide 2nd level support, diagnose and resolve technical problems.
  • Support our pricing and loyalty applications.
  • Respond to customer support requests or inquiries.
  • Communicate with customers throughout the resolution process.
  • Document and track support cases.
  • Ensure timely resolution and customer satisfaction.
  • Collaborate with cross-functional teams to escalate and resolve critical incidents.
  • Contribute to the development of support documentation and knowledge base articles.
  • Mentor junior support specialists.
Your profile:
  • Fluent in German and English.
  • Bachelor's degree in Computer Science, Information Technology, or a related field, with 2+ years of experience in SaaS application support; OR 4+ years of relevant experience in SaaS application support if no formal degree.
  • Strong problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Understanding of core concepts in data engineering and data interfaces.
  • Experience in working with ticketing systems (e.g., Zendesk) is a plus.
  • Can maintain an overview when prioritizing and managing multiple tickets.
  • Personal responsibility and a team-oriented way of working.

If you're interested, and if you'd like to offer your skills and commitment to our international team, then we would be pleased to receive your application.

Hit the 'Apply Now' button to begin your application.

Please remember to submit your application in English. Other applications will not be considered.

About Simon-Kucher

Simon-Kucher is a global consultancy with more than 2,000 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients.

Your personal contact:
Michalina Grzywacz-Wardacka
[emailprotected]

We believe in building a culture that embraces diversity, equity, and inclusion.

#J-18808-Ljbffr

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