IT Support with German
2 tygodni temu
As a Technical Support Agent, you will perform a support role for the German-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps
Your Responsibilities:
As a Technical Support Agent, you will be responsible for providing technical support to German-speaking customers in areas such as:
- Handling helpdesk queries,
- Equipment configuration,
- Backup maintenance,
- Installing and uninstalling software.
Your main goal will be to provide clients with effective solutions by identifying issues, researching answers, and guiding them through troubleshooting steps.
Daily Activities:
- Diagnosing and resolving hardware, software, and network issues,
- Escalating complex issues to internal support teams,
- Collaborating with vendors and technical support teams to acquire necessary knowledge,
- Managing and administering user access in various systems,
- Documenting problems and solutions in the ticketing system.
Our Requirements:
Soft Skills:
- Excellent verbal and written communication skills,
- Strong customer service and problem-solving skills,
- Ability to quickly learn and adapt to new information,
- Willingness to work in a 24/7 shift environment.
Technical Requirements:
- Basic understanding of IT environments and eagerness to learn new processes and technologies,
- Good working knowledge of Windows OS, MS Office, internet browsers, antivirus and firewall software,
- ITIL knowledge is a plus.
Language Requirements:
- German: B2
- English: B2/C1
What We Offer:
- Stable employment in a fast-growing company,
- Opportunity to gain experience in an international environment,
- Training and support in developing technical and language skills,
- Attractive benefits (e.g., private medical care, sports card, flexible working hours).
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