Product Owner, Customer Success

1 tydzień temu

Warszawa, Mazovia, Polska Asana Pełny etat

We're looking for an experienced Salesforce Product Owner to join Asana's RevTech team. Revenue Technology (RevTech) is a key pillar within Asana's Enterprise technology function and is focused on supporting the Go-To-Market strategy and execution by binding the tools, technology, and data initiatives to drive growth and scale. This role will be an individual contributor primarily supporting Asana's Professional Services operations, systems, and tools, with emphasis on our PSA platform, while also supporting broader post-sales strategy and retention business processes.

This role is based in our Warsaw office with an office-centric hybrid schedule - in-office days are Monday, Tuesday, and Thursday.

We offer a Contract of Employment (UoP) for our employees in Poland.

What you'll achieve
  • Own systems & tooling needs for Professional Services teams, with primary focus on PSA implementation, optimization, and administration.
  • Support additional business teams RevTech supports including Sales, Deal Lifecycle management, Renewals, Customer Success, Customer Education, and User Operations with tools such as Service Cloud, Experience Cloud, IronClad, SkillJar, Tableau.
  • Evaluate current state of Salesforce-based systems, identify gaps, and recommend improvements specifically for Professional Services resource management, project tracking, and billing operations.
  • Be the Subject Matter Expert / Technical owner for Salesforce-based PSA tools and related systems, serving as E2E owner to manage administration, data hygiene, configuration, fit-gap analysis, cost reduction opportunities, value realization, contracts, best practices, access controls, and governance processes.
  • Close collaboration with business partners, the data & integrations team, and the product manager to quickly respond to system changes, optimize processes, and implement PSA best practices. Key activities include data monitoring, automation, and supporting roadmap execution through decisions on architecture and tools for Professional Services.
  • Gather requirements, analyze data, document specifications, and support QA/UAT for Professional Services operations and processes.
  • Craft operational processes to ship enhancements and be accountable for overall delivery.
  • Drive new tool implementation/RFP processes, with focus on Salesforce ecosystem tools.
About you
  • 4+ years of experience working in an environment to support enterprise business systems. Must have technology experience: Salesforce Sales Cloud, Financial Force/Certinia, Service Cloud, Salesforce Experience Cloud, or similar tools. Technology experience with Salesforce CPQ, or similar tools is a plus.
  • Professional Services Acumen: Deep understanding of Professional Services operations including resource management, project tracking, and billing processes. Also an understanding of how to scale those operations within a growing organization.
  • Understanding Stakeholder Needs: Ability to understand stakeholder needs and translate them into product requirements. To do this, you need to have empathy for your customers, be able to conduct user research, and have a deep understanding of the customer journey.
  • Strategic Thinking: Ability to think strategically about your product and how it fits into the larger picture of your company's goals and objectives. This means understanding market trends, competitive landscape, and how your product can differentiate itself in the market.
  • Agile Methodology: In the world of product development, Agile methodology has become the industry standard. As a Product Owner, you need to have a deep understanding of Agile practices, including sprint planning, backlog grooming, and sprint reviews. You need to be able to work collaboratively with cross-functional teams, including developers, designers, and stakeholders.
  • Communication Skills: Finally, as a Product Owner, you need to have strong communication skills to be able to effectively communicate the vision, goals, and requirements of your product to stakeholders, customers, and team members. You need to be able to listen actively, ask good questions, and provide clear and concise feedback. Additionally, you should be able to adapt your communication style to different audiences and situations.
What we offer
  • Generous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.).
  • Contract of Employment (with 50% tax deductible costs for author's rights usage for Engineers).
  • Health insurance with dental and travel coverage (Lux Med).
  • Lunch catering on the days that you work from the office.
  • Career growth budget.
  • Home office setup budget.
  • Gym/Fitness reimbursement.
  • Fertility healthcare and family-forming support with Carrot.
  • Mental health support in Modern Health.
  • Group life insurance.
  • MacBooks with all necessary accessories.

For this role, the estimated base salary range is between 19,417 PLN - 24,750 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified.

Our total compensation consists of base salary and equity (RSUs).

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations.

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

#LI-Hybrid #LI-KM2

#J-18808-Ljbffr

  • Product Owner, Customer Success

    1 tydzień temu

    Warszawa, Mazovia, Polska Asana Pełny etat

    We're looking for an experienced Salesforce Product Owner to join Asana's RevTech team. Revenue Technology (RevTech) is a key pillar within Asana's Enterprise technology function and is focused on supporting the Go-To-Market strategy and execution by binding the tools, technology, and data initiatives to drive growth and scale. This role will be an...

  • Insurance Industry Product Owner

    2 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    We are looking for a skilled Insurance Industry Product Owner to join our team at TN Poland. As a Product Owner, you will be responsible for managing the end-to-end product development process, ensuring that our health insurance system meets the needs of our customers.Key ResponsibilitiesDefine product vision and strategy, aligning with business goals and...

  • Product Owner

    7 dni temu

    Warszawa, Mazovia, Polska BrainRocket Pełny etat

    Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you'll be part of a place where...

  • Product Owner

    5 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Product Owner - Insurance - (Remote - Poland), WarsawClient:JobgetherLocation:Warsaw, PolandJob Category:OtherEU work permit required:YesJob Reference:9a606e152f93Job Views:4Posted:28.03.2025Expiry Date:12.05.2025Job Description:Jobgether has ALL remote jobs globally. We match you to roles where you're most likely...

  • Product Owner

    1 tydzień temu

    Warszawa, Mazovia, Polska Jobgether Pełny etat

    Product Owner - Insurance - (Remote - Poland)Join to apply for the Product Owner - Insurance - (Remote - Poland) role at Jobgether.DescriptionJobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter...

  • Technical Product Owner @

    3 tygodni temu

    Warszawa, Mazovia, Polska Mindbox S.A. Pełny etat

    For our client's needs, we are looking for a Technical Product Owner specialized in Deposit API who would like to join and lead our agile Product team, owning API-driven products that enhance the customer experience in our Banking-as-a-Service (BaaS) ecosystem. Collaborate closely with BaaS product managers, product owners, and cross-functional teams to...

  • Salesforce Product Owner Role

    3 dni temu

    Warszawa, Mazovia, Polska Asana Pełny etat

    About the RoleAs a seasoned Salesforce Product Owner, you will be responsible for driving business growth and success by owning the technical aspects of our revenue-generating tools. This role is a key member of Asana's Enterprise Technology team, supporting Sales, Partnerships, Renewals, Customer Success, Professional Service, and Customer Support...

  • Digital Product Owner

    5 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    We're seeking a Digital Product Owner - Insurance to shape the future of our core health insurance system.About the Job:As a Product Owner, you will be responsible for defining and managing the product backlog, prioritizing features based on business value, market trends, and customer requirements.You will collaborate with stakeholders to gather requirements...

  • Product Owner

    1 tydzień temu

    Warszawa, Mazovia, Polska BrainRocket Limited Pełny etat

    Join to apply for the Product Owner role at BrainRocketBrainRocket is a software development company and digital solutions provider. The company has created over 40 cutting-edge products spanning 20 different markets. Our team of around 670 tech-savvy professionals successfully delivers scalable projects that are custom-made to the customers' needs. We also...

  • Product Owner in RevTech Team

    6 dni temu

    Warszawa, Mazovia, Polska Asana Pełny etat

    About the RoleThis is an exciting opportunity to join a dynamic team as a Product Owner and contribute to the success of Asana's Revenue Technology function. You will be responsible for owning systems and tooling needs for the business teams we support, including Sales, Partnerships, Renewals, Customer Success, Professional Service, and Customer Support.You...

  • Senior Product Owner

    2 dni temu

    Warszawa, Mazovia, Polska N-iX Pełny etat

    The Product Owner is responsible for guiding the development and delivery of product features across the entire product lifecycle. They act as a bridge between the business stakeholders and the development team, ensuring that the product meets customer needs and delivers value. The Product Owner is a crucial role in Agile development methodologies such as...

  • Remote Insurance Product Owner

    1 tydzień temu

    Warszawa, Mazovia, Polska Jobgether Pełny etat

    We are Jobgether, a global job platform that connects talented professionals with remote job opportunities. Our mission is to make job searching easier and more effective.About the RoleWe're seeking an experienced Product Owner to join our team in Warsaw, Poland. The successful candidate will have a strong background in product development and a deep...

  • Product Owner

    7 dni temu

    Warszawa, Mazovia, Polska BrainRocket Pełny etat

    We're BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.Together, we turn ideas into action—let's get started.Key Responsibilities:Manage...

  • Technical Product Owner @

    3 dni temu

    Warszawa, Mazovia, Polska Sii Polska Pełny etat

    We are seeking a dynamic and experienced Product Owner to join our team working on a new mobile platform. This role is ideal for someone who has a strong background in product management and experience in implementing web and/or mobile applications. We look for a dedicated Product Owner who has been in this role for at least 3 years and has a proven track...

  • Enterprise Product Owner

    3 dni temu

    Warszawa, Mazovia, Polska Asana Pełny etat

    The Perfect CandidateWe're looking for an exceptional Salesforce Product Owner who can lead by example, driving business growth and success through technical excellence. If you have a proven track record in configuring salesforce, understanding complex salesforce logic flows/apex code, and experience with related tools like Clari, Outreach, Pocus, Traction...

  • Product Owner

    2 tygodni temu

    Warszawa, Mazovia, Polska Schneider Electric Pełny etat

    Job DescriptionProduct OwnerLocation: Warsaw, BarcelonaGreat People make Schneider Electric a great company.Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?Join an exciting team and help drive transformation on our...

  • Product Owner

    2 tygodni temu

    Warszawa, Mazovia, Polska P3 Logistic Parks Pełny etat

    ABOUT USP3 is a long-term investor, manager and developer of European warehouse properties with more than 8,5 million m² of assets under management and land bank of 2 million m² for further development.P3 has commercial activities in 11 countries and has been investing and developing in European markets for over two decades. And because we care about our...

  • Strategic Product Owner

    5 dni temu

    Warszawa, Mazovia, Polska SAP SE Pełny etat

    Digital Product OwnerWe are seeking a driven and strategic Digital Product Owner to lead the development, optimization, and management of SAP's public facing digital platforms.About the Role:This is an exciting opportunity to join a collaborative team environment with a strong focus on learning and development, recognition for your individual contributions,...

  • API Product Owner for Deposit Solutions

    1 dzień temu

    Warszawa, Mazovia, Polska Mindbox S.A. Pełny etat

    **About the Role**We are seeking an experienced API Product Owner to join our agile Product team and lead the development of deposit solutions in our Banking-as-a-Service (BaaS) ecosystem.The ideal candidate will have a strong focus on delivering value to build a best-in-class developer experience, business users' needs, and end customer satisfaction.The...

  • Customer Success Manager

    5 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    We help the world run better by enabling businesses to innovate and adapt to changing market conditions. Our team is responsible for delivering innovative customer-facing digital capabilities and experiences in 50 countries globally. As a Digital Product Owner, you will lead the development, optimization, and management of SAP's public-facing digital...