Technical Consulting Engineer

1 tydzień temu

Kraków, Lesser Poland Cisco Systems, Inc. Pełny etat
Technical Consulting Engineer - Collaboration (UCCE/UCCX)

Join the Customer Experience (CX) organization at Cisco, in a team of phenomenal engineers who focus on delivering outstanding customer support. We help tackle the toughest business challenges with network-centric solutions that accelerate customer/partner success and dedication.

Your Impact:
  • You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues.
  • You will take on our customers' toughest problems, ensuring that our customers get encouraged business outcomes, providing a superb customer experience.
  • As a Technical Consulting Engineer, you will gain hands-on experience and the ability to earn industry-leading certifications.
  • You will also receive extensive training and development in both technical and leadership/customer skill areas.
  • Minimum 4 years of experience in Cisco Collaboration Domain.
  • Knowledge of Cisco Collaboration Solutions such as Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Enterprise (UCCE) and/or Express (UCCX), Cisco Voice Portal (CVP), and Jabber Endpoints.
  • Understanding of voice services and technology e.g. call routing, call flow, networks etc.
  • Strong in SIP protocol, its call flow & troubleshooting and sound knowledge of RTP, CTI etc.
  • Must be comfortable troubleshooting CUBE, CUSP (Cisco Unified SIP Proxy) and using tools like Wireshark for networking issues.
Preferred qualifications:
  • Hands-on experience in troubleshooting UCCE, CUCM, and CUBE deployments.
  • Good understanding of Cisco UCCE Architecture, deployment models, and its components.
  • CCNP and/or CCIE Collaboration preferred.
#WeAreCisco

Our passion is connection—we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference.

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best.

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