Backoffice Online Sales Specialist with German

1 tydzień temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

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Backoffice Online Sales Specialist with German, Warsaw

Client: Worldline

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: 10a7858fcfbd

Job Views: 30

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our team.

Day-to-Day Responsibilities

  • Processing and completing opportunities/client contracts received through digital application channels in Salesforce, including quality checks.
  • Completing and supplementing contract documents according to Customer Experience specifications.
  • Contacting clients via mail/TEAMS/phone to collect missing documents or clarify any incomplete information as part of the contract validation process.
  • Handling inquiries and clarification cases, including document collection, as per Customer Experience (CX) requirements.
  • Comprehensive handling of all merchant inquiries received through digital application channels, which generate a lead through actions such as filling out and submitting product configurations or contact forms.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice this means:

  • Very good (at least C1) written and verbal business communication skills in German, and good English will be an asset.
  • Strong customer focus and excellent attention to detail.
  • Great interpersonal and communication skills.
  • Problem-solving mindset, analytical and troubleshooting skills.
  • Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications.
  • Experience in Back Office/Sales Support will be a strong asset; otherwise, general experience in customer service.

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
  • Full-time job contract and stable working conditions (performance bonus, private medical healthcare, and more).
  • Competitive salary and a range of benefits for employees.
  • Best location in Warsaw – only 20 meters away from "Rondo Daszyńskiego" underground station.
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