Customer Insights

2 tygodni temu

Warszawa, Mazovia, Polska Equinix, Inc. Pełny etat

Who are we?

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

An exciting opportunity to join Equinix and impact our Customer Experience, we are seeking a highly motivated and detail-oriented Customer Experience Research Program Manager to lead customer experience research initiatives. This role will be responsible for designing, implementing, and managing research programs across multiple functional groups that provide actionable insights into customer behaviour, preferences, and experiences. The ideal candidate will have strong background in research methodologies, survey design, journey mapping, data analysis, and project management, with a passion for enhancing customer satisfaction and driving business growth.

Responsibilities:Research Design and Implementation:
  1. Partner with stakeholders as a subject matter expert to develop and execute programs using various research methodologies, including passive listening, surveys, interviews, focus groups, etc. to gather insights aligned with business objectives.
  2. Leverage customer journey mapping to identify key touchpoints and pain points in the customer experience, informing the design of research programs that drive actionable insights.
  3. Contribute to strategic planning supporting overall business objectives.
  4. Stay updated on industry trends and best practices in customer experience research.
Stakeholder Engagement:
  1. Build strong relationships with internal stakeholders to understand their research needs and priorities.
  2. Communicate research findings effectively to drive decision-making and foster a customer-centric culture.
Program Management:
  1. Lead management of customer experience research programs, including project planning, survey development, build, testing, creating closed-loop processes, dashboard creation, insights analysis and action tracking.
  2. Collaborate with cross-functional teams to integrate research insights into decision making and strategic initiatives.
Data Analysis and Reporting:
  1. Analyse qualitative and quantitative data to identify trends, opportunities and actionable insights.
  2. Use storytelling techniques to prepare reports, communicate findings and present key recommendations to stakeholders.
  3. Monitor and evaluate research program effectiveness, adjusting as needed.
  4. Track and report the impact of feedback programs, including revenue effects and actions taken.
Qualifications:
  1. Proven years experience in customer experience research, market research, or a related field, preferably in the B2B industry.
  2. Strong knowledge of research methodologies and data analysis techniques.
  3. Proficiency in research tools and Customer Experience Management software (e.g. Qualtrics).
  4. Excellent project management skills with the ability to manage multiple projects simultaneously.
  5. Strong analytical and problem-solving skills, with a keen attention to detail.
  6. Exceptional communication, storytelling and presentation skills, with the ability to convey complex information clearly.
  7. Ability to work collaboratively in a fast-paced, multi-functional environment.
  8. CCXP certification preferred.
Our Offer:
  1. Employment in a stable company with an established position in the market.
  2. Possibility to work within fast growing world's 500 Fortune digital infrastructure company.
  3. Challenging job in a dynamic, professional, international and multicultural environment.
  4. Possibility to participate in company sponsored training package.
  5. Employee Assistance Program – access to free counselling, legal and financial consultations and crisis intervention.
  6. Paid employee referral program.
  7. Opportunity to work in supportive, inclusive environment with People-Centric Culture.
  8. Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities.
  9. Attractive benefits package: premium private medical care, life and accident insurance, employee stock program, Multisport card, lunch passes, celebration bonus.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

#J-18808-Ljbffr

  • Customer Insights

    3 tygodni temu

    Warszawa, Mazovia, Polska Equinix Pełny etat

    Customer Insights & Research, Assistant Program ManagerCustomer Insights & Research, Assistant Program ManagerApply remote type Hybrid locations Warsaw time type Full time posted on Posted 17 Days Ago job requisition id JR-149991Who are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders...

  • Customer Insights Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska AmRest Holdings SE Pełny etat

    We are seeking an experienced Customer Insights Manager to join our team and support our commercial and customer growth teams in making informed business decisions. In this role, you will analyze customer and sales data, delivering actionable insights to improve customer acquisition and retention.As a Customer Insights Manager, you will have the opportunity...

  • Customer Insights Specialist

    1 tydzień temu

    Warszawa, Mazovia, Polska Equinix Pełny etat

    We are seeking a highly motivated and detail-oriented Customer Experience Research Program Manager to lead customer experience research initiatives. This role will be responsible for designing, implementing, and managing research programs across multiple functional groups that provide actionable insights into customer behavior, preferences, and...

  • Customer Insights

    3 dni temu

    Warszawa, Mazovia, Polska Equinix Pełny etat

    Who are we?Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • Customer Insights

    3 tygodni temu

    Warszawa, Mazovia, Polska Novartis Farmacéutica Pełny etat

    Customer Insights & Product Manager (m/w/d) - Rare Diseases portfolioJob ID REQ-10022507PolandSummaryWould you like to be part of an unstoppable team who every day changes the lives of those affected by MS? There are around 54 thousand patients living with MS in Poland, and through your work, you can ensure that we increase awareness about this disease,...

  • Customer Insights Strategist

    6 dni temu

    Warszawa, Mazovia, Polska Warner Bros. Entertainment Pełny etat

    Career defining opportunities await at Warner Bros. Discovery! As a Business Lead in our Customer Data Project, you will be responsible for driving the strategic vision and execution of customer data initiatives to enhance user engagement, advertising monetization, and user valuation.In this exciting role, you will have the opportunity to work with a...

  • Customer Insights Research Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Equinix, Inc. Pełny etat

    OverviewWe are seeking a highly motivated and detail-oriented CX Research Program Manager to lead customer experience research initiatives. As a subject matter expert, you will design, implement, and manage research programs across multiple functional groups that provide actionable insights into customer behavior, preferences, and experiences.This role is...

  • Research Program Lead

    3 dni temu

    Warszawa, Mazovia, Polska Equinix Pełny etat

    We're looking for a talented individual to join our team as a Research Program Lead - Customer Insights. As a leader in customer experience research, you'll be responsible for designing, implementing, and managing research programs across multiple functional groups.This role requires strong knowledge of research methodologies and data analysis techniques,...

  • Salesforce Customer Support Specialist @

    2 tygodni temu

    Warszawa, Mazovia, Polska Full Circle Insights Pełny etat

    Who Are We?The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our powerful, Salesforce native solution empowers companies to easily create attribution models, measure sales and marketing funnels,...

  • Shopper Insights Manager

    3 dni temu

    Warszawa, Mazovia, Polska Pepsico Pełny etat

    OverviewThe position is open due to the growing need for shopper-centric strategies and data-driven decision-making in the organization. The role reports directly to Tomasz Krawczyk, E2E Commercial Insights Lead, and collaborates closely with cross-functional teams, including Sales, Marketing, Category Management, and RGM. The main responsibility is to...

  • Shopper Insights Manager

    3 dni temu

    Warszawa, Mazovia, Polska Pepsico Pełny etat

    About UsPepsiCo is a global food and beverage leader with a diverse portfolio of well-known brands. Our organization is built on the principle that we must be a relevant, sustainable business for every stakeholder – for our consumers, customers, employees, suppliers, communities, and investors.We are looking for an experienced Shopper Insights Manager to...

  • Consumer Insights Lead

    3 dni temu

    Warszawa, Mazovia, Polska Pepsico Pełny etat

    OverviewThe Shopper Insights Manager will be responsible for leading our shopper insights agenda in Poland, ensuring research execution and insight implementation. This role requires a strong analytical mind, excellent communication skills, and the ability to collaborate with cross-functional teams.Key ResponsibilitiesDevelop and implement shopper insights...

  • Shopper Insights Manager

    3 tygodni temu

    Warszawa, Mazovia, Polska PepsiCo Deutschland GmbH Pełny etat

    OverviewThe position is open due to the growing need for shopper-centric strategies and data-driven decision-making in the organization. The role reports directly to Tomasz Krawczyk, E2E Commercial Insights Lead, and collaborates closely with cross-functional teams, including Sales, Marketing, Category Management, and RGM. The main responsibility is to...

  • Data Insights Professional

    4 dni temu

    Warszawa, Mazovia, Polska Velobank Pełny etat

    Velobank S.A. is a forward-thinking bank that leverages technology and data-driven insights to deliver exceptional customer experiences.We're seeking a talented Data Insights Professional to join our Business Analytics team, focusing on extracting valuable insights from large datasets.Your Key Responsibilities:Develop and maintain data models to support...

  • Market Insights Analyst

    7 dni temu

    Warszawa, Mazovia, Polska Novartis Farmacéutica Pełny etat

    About the RoleAs a Customer Insights & Product Manager, you will have the opportunity to join a cross-functional team working together to drive innovative approaches in healthcare and change the future for those affected by MS.Your key responsibilities include:Supporting the creation of brand strategy, promotional campaigns, and tactical plans using customer...

  • Data Insights Analyst

    1 tydzień temu

    Warszawa, Mazovia, Polska AmRest Holdings SE Pełny etat

    At AmRest Holdings SE, we are on the lookout for a talented Data Insights Analyst to join our team. As a Data Insights Analyst, you will play a crucial role in helping us make informed business decisions by analyzing complex data and providing actionable insights.The ideal candidate will have a strong background in data analysis and be proficient in SQL and...

  • Head of Marketing Insights

    6 dni temu

    Warszawa, Mazovia, Polska EcoVadis Pełny etat

    Head of Marketing InsightsWe are looking for a highly analytical Head of Marketing Insights to lead our marketing analytics function and drive business growth through data-driven insights.About the RoleYou will be responsible for developing and executing marketing analytics strategies, analyzing customer behavior, and providing actionable insights to inform...

  • Marketing Insights Specialist

    3 dni temu

    Warszawa, Mazovia, Polska Mira Pełny etat

    About the PositionWe are seeking an experienced Marketing Data Analyst to enhance our decision-making processes through advanced data analysis and actionable insights. The ideal candidate will have expertise in marketing analytics, e-commerce sector, and data visualization using Looker.Your Responsibilities:You will leverage Looker to create interactive...

  • Marketing Data Insights Analyst

    1 tydzień temu

    Warszawa, Mazovia, Polska JTI Pełny etat

    About the JobWe are looking for a talented Marketing Data Insights Analyst to join our team. As an analyst, you will play a key role in developing and implementing data-driven marketing strategies.You will work closely with our marketing team to analyze customer data and provide actionable insights that inform our marketing campaigns.Your primary focus will...

  • Customer Insights Specialist

    2 tygodni temu

    Warszawa, Mazovia, Polska Decathlon Sp. z o.o. Pełny etat

    We are looking for a talented individual to join our Customer Intelligence team as a Marketing Analytics specialist.About UsDecathlon Sp. z o.o. is a fast-moving global environment that offers its users attractive prices, high-quality advice, and service.Job ResponsibilitiesCreating detailed ad hoc analyses of customer behavior.Developing new reports and...