Technical Software Support

5 dni temu

Warszawa, Mazovia, Polska Blu Selection Pełny etat

Technical Software Support (Italian Speaker)

Today, working for a technology brand rimes with passion, energy, and innovative spirit. Does this sound like you? Check this out and you might soon join the international customer service team of a big software producer in Lisbon

Are you ready to join a brand that strives every day to revolutionize the world? Are you geeky or not? It doesn't matter – there are a variety of roles to match with your skills and affinity. You will work for a company that cares about their employees, full of opportunities to learn and grow professionally and personally, all this in the amazing and new-hyped Lisbon.

Your responsibilities and impact as a Technical Software Support will be:

Please know that the job is only temporarily remotely due to Covid-19, with a required base in Lisbon.

Quality and service are what it is all about in today's world for companies to remain competitive. From solving technical issues, providing product advice, following up on logistics, having quality checks, to providing sales support, there are many areas where excellent customer support is required, and this is where the company needs you

Your tasks include:

  1. Provide support to customers by responding to inbound requests and documenting relevant case information.
  2. Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels.
  3. Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels.
  4. Ensure excellent customer satisfaction through responding in an appropriate and friendly manner.

Skills, qualifications, and interests you need to succeed in this role:

The company is recruiting based on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service oriented, have good communication skills, are pro-active, and a team player? Then they might have an opportunity for you to join them

  • You are native in Italian (good command of English is a plus).
  • You are motivated, reliable, and committed to your work.
  • Customer service and quality are part of you.
  • You have a drive for excellence and professionalism.
  • You have excellent communication skills.
  • You are a real team player and willing to work with many other nationalities.

What's in it for you?

  • Type of contract: one-year contract, renewable every year.
  • Working hours: full-time (40h/week; 5 days/week) on rotating shifts (Mon-Fri, 8 AM - 6 PM).
  • Salary conditions: two options:
    1. Including free accommodation (shared flat, all bills included): 950€ gross/month.
    2. Excluding accommodation: 1200€ gross/month.
  • For international candidates:
    • Reimbursement of your initial flight expenses after 9 months.
    • Airport pick up.
    • Yearly two-way flight ticket back to your home country (within the EU).
    • Help in paperwork, opening a bank account, etc. upon your arrival.
    • Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.
    • Real career opportunities in different career paths.
    • Private health insurance included from the first day of contract signature.
  • Compensation during training period if successful (4 weeks): 50% of your hourly wages (lower taxes).
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