Customer Service Representative with German
1 tydzień temu
Job Description:
As a Customer Service Representative with German, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
The Impact You'll Make in this Role:
- Managing customer relationships as the single point of contact for all queries and issues, maintaining relationships with Premium Accounts by understanding and anticipating their service needs.
- Handling customer transactions related to order management, order status, backorders, and proofs of delivery, notifying customers of any order issues.
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaising with the business on customer relationship management via Salesforce.
- Preparing and reviewing reports, internal and external dashboards, and participating in client meetings, conducting service process analysis and driving improvements.
- Collaborating with internal logistics, Customer Issue Resolution, collection teams, and business stakeholders to ensure service quality and resolve claims.
- Participating in customer meetings to identify opportunities to improve customer satisfaction, communication, and efficiency.
Your Skills and Expertise:
To set you up for success in this role from day one, 3M is looking for candidates who meet the following minimum requirements:
- Equivalent professional experience (minimum 3 years)
- Strong skills of ERP and CRM systems (SAP and SalesForce desirable)
- German and English at minimum C1 level
- Bachelor's degree or higher from an accredited institution
Additional knowledge / nice-to-have skills / preferred qualifications:
- Highly self-motivated.
- Ability to work in a culture of compliance.
- Strong interpersonal and relationship-building skills.
- Strong networking and team working ability.
- Proactive approach to job responsibilities.
- Flexibility to adapt quickly to changing priorities.
- Analytical / problem solver.
3M offers many programs to help you live your best life – both physically and financially:
- Private medical care
- Life insurance
- Multisport card
- Opportunity to work globally as part of an international organization
- Work in a respectful, inclusive, and friendly environment with open door policy
- Professional training and onboarding package
- Supporting your professional development, possibility to gain certifications/co-founding studies
- Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
- Internal integration events
- Holiday Bonus
Job specifics:
- Work Your Way: Hybrid mode – minimum 2 days per week/ 8 days per month in office
- Working pattern: Full time
Please send your resume in English.
Does this opportunity and our innovative 3M culture align with your career aspirations? If so, we encourage you to apply and embark on a journey of creativity and growth with us. We look forward to hearing from you
At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people
This Job ad is addressed to all potential candidates. As an equal opportunity employer, 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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