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Senior Customer Service Representative with English and German
1 miesiąc temu
Senior Customer Service Representative with English and German
Nr ref.: 340/3/2025/PK/261360/jobs.pl Wrocław (dolnośląskie)
What we offer
- Great challenges with the clients from Poland and DACH region
- Cutting-edge technologies like Salesforce, SAP, Ms Office environment
- Quick start date - April/May 2025
- Hybrid working model (minimum 2 visits in the office per week with a flexibility)
- Flexible working hours - 8:00/9:00 - 16:00/17:00
- Foreign languages on a daily usage (English, German)
- Private medical care (individual and family packages)
- Group insurance (in PZU)
- Sports card - MultiSport (for you and your loved ones)
- Online cafeteria - benefit platform (discounts e.g. for cinema tickets)
Your tasks
- Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
- Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
- Reviewing purchase order requirements to ensure compliance with company terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
- Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
- Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
What we expect
- Proven experience (min. 3 years) in a corporate environment in Customer Service and/or Order Management roles
- Proficiency in English and Polish on a B2 level onward - both vacancies (speaking and writing)
- Proficiency in German on a C1 level onward - second vacancy (speaking and writing)
- Bachelor's degree or higher from an accredited university
- Proven experience with SAP and Salesforce is desirable (but not a must-have)
- Availability to join a company in April/May 2025
Employment agency entry number 47
this job offer is intended for people over 18 years of age
