Customer Service Advisor with English

4 tygodni temu

Łódź, Łódź Voivodeship, Polska Capita Pełny etat

As a Customer Service Advisor, you will be supporting a well-known brand, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence. You will ensure that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job Description

What you'll be doing:

  1. Dealing with both internal & external customer queries through calls, emails and web forms, ensuring delivery of a quality service on a consistent basis.
  2. Ensuring day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner, working within the requirements of data protection legislation.
  3. Delivering an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
  4. Accurately recording all contact interactions on systems in line with expected process.
  5. More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.

Skills you need to succeed:

  1. Excellent interpersonal and organisational skills.
  2. Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar.
  3. Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence.
  4. Self-motivated.
  5. Being highly methodical with a thorough attention to detail.
  6. Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills.
  7. Bringing a proactive attitude with the ability and ambition to develop role in the future.
  8. Readiness for shift work (8 hours a day) – the hours of operation are Monday to Friday 8am to 8pm and Saturday 9am to 5pm.

What's in it for you:

  1. An extra day off for voluntary activities close to your heart.
  2. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  3. Opportunity to become one of the Internal Trainers.
  4. A multinational environment with strong ties to UK business culture.
  5. LuxMed medical healthcare and Generali group insurance.
  6. Multisport Plus / Classic or MultiKafeteria benefit systems.
  7. A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).
  8. Employee Assistance Program for employees and their families (psychological support).

You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

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