Customer Service Advisor with Dutch
4 dni temu
Client: Capita
Location: Łódź, Poland
Job Category: Other
EU work permit required: Yes
Job Reference: 663fc7e380cd
Job Views: 20
Posted: 23.01.2025
Expiry Date: 09.03.2025
Job Description:Description:
What you'll be doing:
- Deal with customer queries through calls, emails, and web forms, ensuring delivery of a quality service on a consistent basis.
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional, and consistent manner.
- Accurately record all contact interactions on systems in line with expected process.
- Ensure you give a positive image and great first impression to all contacts.
- Build sustainable relationships of trust with customers, team members, and clients through open and interactive communication.
Skills you need to succeed:
- C1 English skills + C1 Dutch skills.
- Being highly methodical with a thorough attention to detail.
- Having excellent organisational skills and ability to work to stringent customer service SLA's and KPI's.
- Demonstrating confidence and the ability to communicate clearly and effectively.
- Showing excellent PC and data entry skills.
- Bringing a proactive attitude with the ability and ambition to develop role in the future.
- Able to work between 10am – 6pm Monday to Friday.
- Willingness to work in a hybrid model (office in Łódź).
What's in it for you:
- Employee Assistance Program for employees and their families (psychological support).
- An extra day off for voluntary activities close to your heart.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to become one of the Internal Trainers.
- A multinational environment with strong ties to UK business culture.
- LuxMed medical healthcare and Generali group insurance.
- Multisport Plus / Classic or MultiKafeteria benefit systems.
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).
Location: Łódź, Poland
Time Type: Full time
Contract Type: Fixed Term
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