Dutch Customer Service Representative
1 tydzień temu
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Client:Location:Job Category:Other
EU work permit required:Yes
Job Reference:123f1ae33cde
Job Views:18
Posted:23.01.2025
Expiry Date:09.03.2025
Job Description:Description
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for a Dutch Customer Service & Sales Support Specialist to join us at our facility in Łódź.
Are you a detail-oriented, proactive problem-solver who enjoys working in a team environment? We are seeking a highly motivated individual to join our team as a Customer Service and Sales Support Specialist. In this role, you will be responsible for managing and supporting our customers and internal partners, processing orders and customer inquiries, and ensuring on-time deliveries.
Key responsibilities:
- Acts as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business. Pro-actively interacts with customers for notification of late orders due to product availability, transportation issues.
- Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.
- Interacts with a broader network of Internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met.
- Receives and processes all types of customer orders including complex orders. Responsible for inquiry & order handling process from beginning to end.
- Processes customer complaints and returns according to the Complaint Management process and return policies. Can identify the need for extra information to enable a thorough complaint analysis.
- Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
- Follows desk procedures/policies in compliance with QS 9000, ISO, and/or other Quality System requirements.
- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
- Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines.
- Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, Customer Data.
- Understands cash collection process e.g., credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.
- Supports Sales by providing detailed input/reports on sales volumes by account.
Requirements:
- Language skills: Native or proficiency in Dutch and fluent in English. French desirable.
- Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP is preferable.
- Open-minded person, communicative and customer-focused.
- Experience in a similar role or customer-centric position is highly appreciated.
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