Customer Service Representative
7 dni temu
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at TN Poland. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, email, and web forms.
Your Key Responsibilities:
- Deliver a quality service experience to customers, meeting or exceeding service delivery targets.
- Ensure all customer queries and requests are handled in a timely and professional manner.
- Accurately record all customer interactions on systems in line with expected processes.
- Maintain a positive image and provide a great first impression to all customers.
- Build sustainable relationships of trust with customers, team members, and clients through open communication.
Requirements:
- C1 English language skills + C1 French language skills.
- High level of methodical thinking and attention to detail.
- Excellent organisational skills and ability to work to stringent customer service SLA's and KPI's.
- Confident communication skills, both written and verbal.
- Strong PC and data entry skills.
- Proactive attitude and willingness to develop role in the future.
- Able to work flexible shifts between 10am – 6pm Monday to Sunday, 5 days a week.
- Ready to participate full time in on site training (4 weeks) and then work in hybrid mode (3 days from office and 2 days remotely).
What We Offer:
- Employee Assistance Program for employees and their families.
- An extra day off for voluntary activities close to your heart.
- Access to our Employee Network Groups, representing every strand of diversity.
- Opportunity to become one of the Internal Trainers.
- A multinational environment with strong ties to UK business culture.
- LuxMed medical healthcare and Generali group insurance.
- Multisport Plus / Classic or MultiKafeteria benefit systems.
- A positive atmosphere with excellent work-life balance.
Next Steps:
To find out more about this exciting opportunity, click 'Apply now' to fill out our short application form.
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