Network Support Engineer
3 tygodni temu
Location:
Krakow, Poland
Alternate Location:
Oeiras, Portugal
Area of Interest:
Customer Experience
Job Type:
Professional
Cloud & AI (DCN & Compute), Cloud and Data Center, Networking
Job Id:
1435879
Meet the Team
As a member of our team, you will:
- Troubleshoot and resolve incidents involving various routing protocols, switching technologies, and platform-related issues on Cisco Nexus switches operating in ACI mode, APIC controllers and Nexus Dashboard Orchestrator (NDO).
- Recreate customer technical problems within Cisco's internal labs, conducting thorough troubleshooting, debugging, and log analysis.
- Collaborate with colleagues across different technology teams to resolve network environment issues.
- Work closely with engineering teams to improve product quality by identifying, reporting, and automating the detection of software defects.
Your Impact
In this role, you will:
- Gain a deep understanding of the software architecture and forwarding logic of Cisco ACI solution, enabling you to troubleshoot data center ACI fabrics effectively.
- Receive targeted training and mentoring to rapidly enhance your expertise.
- Primarily focus on the Data Center ACI domain while being encouraged to expand your competencies through additional training.
- Access a wealth of resources and support to achieve your CCIE/DevNet certifications, including study materials, dedicated paid study time, and a global network of Cisco labs.
Minimum Qualifications
- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 5-8 years related experience with Cisco Data Center solutions.
- Understanding of common routing and switching protocols.
- Strong analytical and troubleshooting skills.
- Limited experience with Cisco products is not a barrier. With a solid understanding of technology and dedication, any engineer can quickly adapt to Cisco's specific implementations.
Preferred Qualifications
- Expert within one or more of the following areas: Data Center Services Support, Data Center Switching Support, Networking Orchestration, Routing & Switching.
- Experience with Virtualization technology such as Openstack, Kubernetes, OpenShift is a plus.
- Current valid certification (CCNA/CCNP/CCIE and/or DevNet).
- Experience in Python or other programming languages.
- Experience with APIs, Linux, and automation tools.
- Ability to quickly learn new technologies and apply them in practical situations.
Meet Cisco
- Cisco provides a variety of benefits to enhance your professional and personal life:
- Hybrid Work: Enjoy the flexibility to work from home anywhere within Poland or from our Krakow office.
- Work-Life Balance Initiatives: Benefit from 26 vacation days, Day4me (additional PTO days), a Birthday Day off, and access to a wellbeing platform and webinars.
- Your Life and Family: Take advantage of our Meal Card, Connected Card, and Baby Gift Program.
- Volunteering Opportunities: Utilize 10 Time2Give Days (paid days off) to support charity organizations and give back to local communities.
- Rewards: Participate in our Discounted Stock program and the Connected Recognition Program, which offers monetary rewards for recognizing the contributions and excellence of your peers.
- Your Wellbeing: Access private medical care, private life insurance, and social fund benefits.
- Referral Bonuses: Earn bonuses by recommending your friends to join Cisco.
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#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
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