Product Manager

1 tydzień temu

Kraków, Lesser Poland AirHelp Pełny etat

Department: Product

Location: Kraków

Description

We're seeking a skilled and motivated Product Manager to drive the strategy, development, and growth of our premium subscription service, AirHelp+. You'll take ownership of the product roadmap, define user needs, and collaborate with cross-functional teams to deliver exceptional value to our subscribers. You'll be a key player in enhancing the AirHelp+ offering, ensuring its continued success and expansion.

What you'll do:Product Strategy & Roadmap:
  • Define and drive the AirHelp+ product strategy and roadmap, aligning with business goals and user needs.
User Research & Analysis:
  • Gather and analyze user feedback, data, and insights to understand user behavior and identify areas for improvement.
  • Conduct user interviews, surveys, and usability testing to validate product concepts and features.
  • Define key performance indicators (KPIs) and track product performance to measure success.
Product Development & Execution:
  • Collaborate with engineering, design, and marketing teams to define and deliver product features and enhancements.
  • Write clear and concise product requirements, user stories and manage the product backlog, prioritizing development tasks.
Cross-Functional Collaboration:
  • Work closely with marketing, sales, customer support, and legal teams to ensure product alignment and success.
  • Communicate product updates and progress to stakeholders effectively.
Data-Driven Decision Making:
  • Monitor and analyze product performance metrics to identify trends and opportunities.
  • Use data to inform product decisions, prioritize initiatives, and generate regular reports and dashboards to track progress and communicate results.
AirHelp+ specific tasks:
  • Constantly improve the value proposition of the AirHelp+ subscription.
  • Find ways to increase customer retention, reduce churn rate, and work on the expansion of AirHelp+ benefits.
Ideally, you'll bring with you:
  • A Bachelor's degree in a related field (e.g., Business, Computer Science, Engineering) or an equivalent.
  • Proven experience as a Product Manager, preferably in a subscription-based or e-commerce environment.
  • Strong understanding of product management principles and methodologies.
  • Excellent analytical and problem-solving skills.
  • Experience with data analysis tools and techniques.
  • Familiarity with agile development methodologies.
  • Experience with customer retention and churn reduction strategies.
  • Strong communication and interpersonal skills.
  • Airline travel industry knowledge is a plus.
Perks and benefits:
  • Private life and health insurance.
  • Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
  • Annual travel allowance.
  • Work from anywhere for up to 2 weeks/year.
  • Language classes.
  • Personalized progression plan.
  • Internal training programs and knowledge-sharing events.
  • Unlimited, free use of AirHelp's services.
  • Pre-paid virtual card.
  • Office commute subsidy.
  • Access to mindfulness and well-being platform (Mindgram).
  • Team days and parties.

If this role sounds appealing and you think you'd be a great fit, we'd love to hear from you. Apply now and help us continue to grow AirHelp+ and enhance the travel experience for our customers.

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