Service Desk Analyst

1 tydzień temu

Wrocław, Województwo dolnośląskie, Polska XL CATLIN Pełny etat

Job Description - Service Desk Analyst (14002251D20250227)

Job Number:

14002251D20250227

Service Desk Analyst with German

Wroclaw, Poland

You will be responsible for delivering high quality service that improves the overall colleague experience. You will provide support of IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. You will also contribute to the continual improvement of service delivery across all channels of colleague communication.

What will your essential responsibilities include?
  • Provide first line IT support for all AXA XL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.
  • Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in all colleague interactions.
  • Cooperate with other IT teams in order to resolve incidents and requests.
  • Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA's. Update knowledge management system as necessary.
  • Identify service improvement opportunities to key service management stakeholders.
  • Work with Incident and Problem management teams on individual proactive and reactive issues as necessary.
  • Grow general knowledge of IT and business systems, increasing ability to resolve issues on first contact.

You will report to Service Desk Team Leader.

We're looking for someone who has these abilities and skills:
  • Proven experience in a Service Desk role.
  • Basic understanding of IT principles and most commonly supported systems.
  • Basic technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies.
  • Bachelor's degree or relevant experience.
  • Fluency in English.
  • Outstanding customer service skills and a "customer first" mentality are a must.
  • Excellent verbal and written communication skills and telephone manner.
  • Ability to think logically to analyze, troubleshoot and resolve complex issues.
  • Ability to multi-task and work on tasks and projects while being interrupted by colleagues requesting support; ability to constantly re-prioritize tasks is a must.
  • Team player skills and high ethical standards at work.
  • ITIL Foundations Certification is a plus.
  • Willingness to work on shift working pattern (three shifts covering 8am-9pm Monday-Friday) and weekend basis.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

LocationJob Field

Information Technology

Schedule

Full-time

Job Type

Standard

AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.

#J-18808-Ljbffr

  • Service Desk Analyst

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska XL CATLIN Pełny etat

    Job Description - Service Desk Analyst (14002251D20250227)Job Number:14002251D20250227Service Desk Analyst with GermanWroclaw, PolandYou will be responsible for delivering high quality service that improves the overall colleague experience. You will provide support of IT-related incidents and requests, ensuring agreed Service Levels are met, colleague...

  • Service Desk Analyst with Dutch and German

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Wipro IT Services Pełny etat

    about-project : We are seeking a skilled Service Desk Engineer to provide technical support to multiple customers in a shared services environment. The role involves troubleshooting IT issues, managing service requests, and ensuring efficient resolution of incidents while maintaining a high level of customer satisfaction. The ideal candidate will have strong...

  • Polish Service Desk Expert

    3 dni temu

    Wrocław, Województwo dolnośląskie, Polska ㍍ Pełny etat

    Servicing Excellence: Customer Support SpecialistWe invite applications from experienced Polish Service Desk Experts to join our team in Wroclaw, Poland. As a key member of our service delivery team, you will be responsible for providing top-notch customer experiences through prompt issue resolution, effective communication, and proactive relationship...

  • EMEA IT Service Desk Specialist with French or Italian

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Aliaxis Poland Pełny etat

    EMEA IT Service Desk Specialist with French or ItalianJoin to apply for the EMEA IT Service Desk Specialist with French or Italian role at Aliaxis Poland.We're looking for two talented EMEA / IT Service Desk Specialists for our EMEA IT Service Desk team at Aliaxis. Our ideal candidates will have good literacy in French or Italian, backed with a solid IT...

  • IT Global Service Desk Agent

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Ryanair Ltd. Pełny etat

    Ryanair Labs are currently recruiting for IT Global Service Desk Agent to join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.Ryanair Labs is the technology brand of Ryanair. Labs is a state-of-the-art digital & IT innovation hub...

  • IT Global Service Desk Agent

    3 dni temu

    Wrocław, Województwo dolnośląskie, Polska Ryanair Ltd. Pełny etat

    Ryanair Labs are currently recruiting for IT Global Service Desk Agent to join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.Ryanair Labs is the technology brand of Ryanair. Labs is a state-of-the-art digital & IT innovation hub...

  • Service Desk Agent with French and English

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etat

    Service Desk Agent with French and EnglishRole:Providing IT support to end users located in various locations globallyAnalyzing, troubleshooting and providing fixing solutions for application/OS problemsOpening, closing and monitoring tickets in our ticketing system throughout their lifecycleContact with the end users by phone, email and chatWorking on 8h...

  • Service Desk Analyst

    6 dni temu

    Wrocław, Województwo dolnośląskie, Polska XL CATLIN Pełny etat

    Job Description - Sustainability Project Manager (19000021)Job Number:19000021Sustainability Project ManagerWroclaw, PolandThe Sustainability Project Manager, reporting to the Global Head of Sustainability, is responsible for providing project management across a wide range of environmental and social sustainability programmes globally.The role includes...

  • IT Global Service Desk Agent

    7 dni temu

    Wrocław, Województwo dolnośląskie, Polska Ryanair - Europe's Favourite Airline Pełny etat

    DescriptionRyanair Labs are currently recruiting for IT Global Service Desk Agent to join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.Ryanair Labs is the technology brand of Ryanair. Labs is a state-of-the-art digital & IT...

  • Service Desk Agent with English and Italian

    53 minut temu

    Wrocław, Województwo dolnośląskie, Polska Hemmersbach Central Support Sp. z o.o. Sp. kom. Pełny etat

    about-project :- Ready to Kickstart Your IT Career? Join Our Multilingual Service Desk Team- At Hemmersbach, we don't just solve tech problems—we create exceptional customer experiences. If you speak Italian and English, love helping people, and have a knack for troubleshooting, we want YOU to be part of our fast-paced, fun, and supportive...

  • Service Desk Agent with Italian and English

    4 dni temu

    Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etat

    Service Desk Agent with Italian and EnglishFirst point of contact for end-users in various IT cases - be a hero and brighten a day at work of end usersContact us directly if you have any questions about this open job position.ResponsibilitiesBe the first point of contact for customers needing technical support — via phone, email, and chat.Troubleshoot...

  • Service Desk Agent with English and Italian

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Hemmersbach Central Support Spółka z o.o. Sp. k. Pełny etat

    responsibilities : Providing IT support to end users located in various locations globally Analysing, troubleshooting and providing fixing solutions for application/OS problems Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle Monitoring ticket timelines (SLAs) Contact with the end users by phone, email and chat...

  • Data Analyst

    6 dni temu

    Wrocław, Województwo dolnośląskie, Polska Solventum Pełny etat

    Role OverviewSolventum seeks a skilled Data Analyst to join our team in customer service operations. In this role, you will work closely with Key Accounts Managers to build strong relationships with clients and identify areas for improvement.Key Responsibilities:Foster collaboration with internal teams to effectively manage customer requirements.Utilize data...

  • Deal Desk Operations Manager

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat

    Company DescriptionWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver...

  • Deal Desk Operations Manager

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska UNIT4 NV Pełny etat

    We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people...

  • Pricing Analyst Career Opportunity

    3 dni temu

    Wrocław, Województwo dolnośląskie, Polska United Parcel Service of America Pełny etat

    Do you want to take your career to the next level and gain valuable professional experience in an international environment? As a Pricing Analyst at United Parcel Service of America, you will work in the Revenue Management group, analyzing day-to-day bids and providing feedback to salespeople.This role requires a good knowledge of English (speaking &...

  • IT Service Desk Expert

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etat

    Senior Technical Support RoleWe are seeking a skilled Technical Support Specialist to join our team. This role involves delivering exceptional customer service to end-users located globally.Main Responsibilities:Troubleshoot and resolve complex application/OS issues in a timely mannerManage tickets from initiation to closure using our ticketing...

  • Customer Service Analyst with English

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Randstad Polska Sp. z o.o. Pełny etat

    If you feel comfortable speaking English, you have a proven experience in the corporate environment and would like to join a global healthcare brand in Wrocław in March/April 2025 - APPLYCustomer Service Analyst with EnglishNr ref.: 34/2/2025/PK/259537/jobs.pl Wrocław (dolnośląskie)What we offer- Great challenges in the transition process in the EMEA...

  • Service Desk Analyst with European language

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska XL CATLIN Pełny etat

    Job Description - Sustainability Project Manager (19000021)The Sustainability Project Manager, reporting to the Global Head of Sustainability, is responsible for providing project management across a wide range of environmental and social sustainability programmes globally.The role includes responsibility for managing project milestones and outputs,...

  • Service Operation Expert

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska emagine Polska Pełny etat

    PROJECT INFORMATION:Industry: ScienceRemote work: 100% remote workProject language: English (required)Project length: The contracts are signed for 6 months + possible extensionsEquipment: BYODStart date: ASAPRate up to 290-294 EUR per day PROJECT:We are looking for a Service Operation Expert to ensure the smooth operation and optimal performance of...