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First Line Analyst with English

4 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat
Job Opportunity in Krakow

We are seeking a skilled and customer-focused professional to join our team based in Krakow.

Key Responsibilities:
  • Provide technical support and resolve issues for clients via phone, chat, and email in English.
  • Communicate effectively with international customers and colleagues.
  • Develop IT knowledge and participate in trainings and talent programs.
Requirements:
  • Fluent English language skills.
  • Proven experience in Service Desk: IT support, customer support, helpdesk.
  • Excellent customer service skills and ability to ask the right questions.
  • Outstanding communication skills and a customer-focused mindset.
  • Multitasking ability in a fast-paced environment.
  • Teamwork and on-site work in Cracow (100% office).
Benefits:
  • 1-month induction training.
  • Competitive salary and annual bonus.
  • Private medical healthcare and cafeteria.
  • Opportunity for development to technical or managerial careers.
  • Brand new and modern office within easy distance.
  • Additional day off for birthday.
  • Language courses.
  • Welcome pack for every new joiner.
  • Referral bonus.
  • Relocation bonus.
  • Access to self-learning platform (Udemy).